Customer Experience Specialist-Va Only

3 weeks ago


Newark, United States Insight Global Full time

We is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If you're process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Qualifications:

Native English speaker / English mother-tongue level- must

Ability to work in the afternoon/evening (4.30 PM - 1.30 AM) EST

Excellent verbal & written communications skills

Ability to display great time management and prioritize workload while remaining organized and efficient

Proven experience in customer service/call center roles

Familiarity with American customer service and culture

A medical and/or travel background - a plus

Tech-oriented
Responsibilities:

Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.

Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.

Provide real-time support related to travel inquiries & emergency events.

Collect & monitor travel intelligence information.

Interact with travel & medical providers.

Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.

Efficiently handle customer complaints with empathy, knowledge and understanding.

Complete customer requests in a friendly, professional and timely manner.

Work collaboratively across teams and departments to help solve any matter at hand.



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