Partner Support Specialist

3 weeks ago

Newark, United States Avispa Technology Full time
Job DescriptionJob Description

Partner Support Specialist 1310084

A leading podcast and audiobook company is seeking a Partner Support Specialist. The successful candidate will play a crucial role in providing customer support to users of our Earning Statements Portal (ESP) across our global marketplaces. This include responding to inquiries, tickets, and onboarding needs, as well as issuing royalties payments and statements. The ideal candidate has previous experience in customer service support roles. The company offers a great work environment

Partner Support Specialist Pay and Benefits:

  • Hourly pay: $40-$50/hr
  • Worksite: Leading podcast and audiobook company (Newark, NJ 07102- Hybrid)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 9 Month Assignment

Partner Support Specialist Responsibilities:

  • Address basic inquiries received via Accounting/Royalties shared mailboxes using standardized blurbs.
  • Handle requests for mapped log-in emails, unique security codes (OIDs), general questions about statement formatting, navigation of ESP, and timing of statement availability.
  • Escalate technical issues to our FinTech stakeholders via SIM ticketing and financial errors/non-English inquiries to the appropriate Royalties stakeholders.
  • Track and resolve escalation tickets in a timely manner and provide updates to partners regarding longer resolution times.
  • Conduct custom troubleshooting, including screen share walkthroughs and phone support as needed.
  • Reach out to partners who have not yet signed into ESP and offer onboarding assistance.
  • Collaborate with global royalty members to identify ESP pain points and provide feedback for product development/enhancements.
  • Adapt internal updates and communications from Product and FinTech into reactive response blurbs for new development rollouts and novel issues.
  • Maintain global ESP support metrics/data and suggest improvements to enhance the ESP experience.
  • Establish SOPs for newly discovered recurring issues and collaborate with global Royalties teammates and other departments to escalate and resolve issues promptly.
  • Provide speedy responses to basic ESP/statement inquiries and contribute to enhancing our's reputation as a reliable business partner.
  • For all Reactive and Proactive requests, maintain metrics around supplier name, contact date/time, issue encountered, resolution date/time, etc.
  • Using gathered metrics, suggest improvements to enhance the ESP experience.
  • Prepare regular reports status of ESP login rate and issues encountered.

Partner Support Specialist Qualifications:

  • Previous experience in customer service and operational support roles, preferably within the digital publishing or entertainment industry.
  • Proficiency in Microsoft Excel and data management.
  • Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Strong problem-solving skills, attention to detail, and a proactive mindset towards customer support.
  • Multi-lingual preferred.
  • Familiarity with data analysis preferred.

  • Partner Support Specialist

    6 days ago

    Newark, United States Magnit Full time

    Customer Support - Data Analysis - Data Management - Excellent Communication Skills - Metrics - Problem-Solving - Product Development - SOPS - Strong Communication Skills - Technical Support - Description: **Partner Support Specialist (TEMP)** The Partner Support Specialist (TEMP) will play a crucial role in providing tier 1 and tier 2 support to users of...

  • Partner Support Specialist

    3 weeks ago

    Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionJob Overview:The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global Client marketplaces. This position requires a blend of technical proficiency, strong communication skills, proactive problem-solving abilities, and a commitment...

  • Tier 2 Partner Support Specialist

    3 weeks ago

    Newark, United States Talenthub Workforce Full time

    Job DescriptionJob DescriptionOur client, a global media company, has an immediate opening for a qualified candidate to join their team. In this job you will play a crucial role in providing Tier 1 and Tier 2 support to users of our Earning Statements Portal (ESP) across global marketplaces.This position requires a blend of technical proficiency, strong...

  • Customer Support Specialist Entertaiment background

    1 week ago

    Newark, United States Highbridge Consulting LLC Full time

    Our Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ office Job Overview: The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This position requires a blend of...

  • Customer Support Specialist Entertaiment background

    2 days ago

    Newark, United States Highbridge Consulting LLC Full time

    Our Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ office Job Overview: The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This position requires a blend of...

  • Customer Support Specialist Entertaiment background

    3 weeks ago

    Newark, United States HIGH BRIDGE CONSULTING LLC Full time

    Job DescriptionJob DescriptionOur Client a Tech Giant in the publishing space is looking for an experienced Partner Support Specialist in the Newark, NJ officeJob Overview:The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning Statements Portal (ESP) across Global client's marketplaces. This...

  • Support Specialist

    3 weeks ago

    Newark, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsSecaucus-400 Mill Creek Dr time typePart time posted onPosted Yesterday job requisition idR00131336 Store - NWK-SECAUCUS, NJ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Support Staff Specialist

    3 weeks ago

    Newark, United States BHP of Central Ohio Full time

    Job DescriptionJob DescriptionSupport Staff Specialist Duties: In this role, you will performs front desk and administrative functions to support office operations and clinical staff. You will greet and serve clients, visitors and other job contacts and provide responsive general direction and assistance. Answer telephones, maintain files, type, create...

  • Program Support Specialist

    6 days ago

    Newark, United States Veterans Benefits Administration Full time

    Summary As a Program Support Specialist you will: Work with Vocational and Rehabilitation and Employment operations, practices and procedures. Responsibilities Program Specialist supports Vocational Readiness and Employment (VR&E) staff assigned to supervise and assist participants of Chapter 31 and Chapter 36, Title 38, U.S. Code. Assistance is required in...

  • Program Support Specialist

    2 days ago

    Newark, United States Veterans Benefits Administration Full time

    Summary As a Program Support Specialist you will: Work with Vocational and Rehabilitation and Employment operations, practices and procedures. Responsibilities Program Specialist supports Vocational Readiness and Employment (VR&E) staff assigned to supervise and assist participants of Chapter 31 and Chapter 36, Title 38, U.S. Code. Assistance is required in...

  • Sr. Director Partner Relationships

    6 days ago

    Newark, United States Primus Software Corporation Full time

    Job DescriptionJob DescriptionJob Title: Sr. Director, Partner Relationships Duration: 07+ Months ContractLocation: Newark NJ 07102 (Hybrid – 2 days/Week) KEY RESPONSIBILITIESOversee the execution of all key providers content releases, ensuring that we are driving sales and listening of these top priorities through creative marketing, strong internal...

  • Behavior Support Specialist

    5 days ago

    Newark, United States Licking County Board of Development Disabilities Full time

    Behavior Support Specialist Duties: In this role, youll work with people with developmental disabilities and a team of skilled professionals to develop and implement behavior intervention strategies to ensure the best possible outcomes for the people we support. The Organization: Since 1967, the Licking County Board of Developmental Disabilities has been...

  • Behavior Support Specialist

    6 days ago

    Newark, United States Licking County Board of Developmental Disabilities Full time

    Behavior Support SpecialistDuties: In this role, you'll work with people with developmental disabilities and a team of skilled professionals to develop and implement behavior intervention strategies to ensure the best possible outcomes for the people we support.The Organization: Since 1967, the Licking County Board of Developmental Disabilities has been...

  • Behavior Support Specialist

    2 days ago

    Newark, United States Licking County Board of Developmental Disabilities Full time

    Behavior Support Specialist Duties: In this role, you'll work with people with developmental disabilities and a team of skilled professionals to develop and implement behavior intervention strategies to ensure the best possible outcomes for the people we support. The Organization: Since 1967, the Licking County Board of Developmental Disabilities has been...

  • Billing Specialist

    6 days ago

    Newark, United States The Goodkind Group Full time

    Seeking a Billing & Collections Specialist to work at a great firm! This would be a 3 month temp assignment covering for someone on maternity leave. Responsibilities: Edit and process monthly invoices and proformas for different Partners E-mailing invoices to clients Contact partners and clients to get proper information for eBilling set up Assist with...

  • Peer Support Specialist Ii

    2 days ago

    Newark, United States Rutgers University Full time

    **Position Details**: - Position Information**Recruitment/Posting Title** - Peer Support Specialist II**Job Category** - Staff & Executive - Healthcare**Department** - UBHC-Acute Treatment-NWK**Overview** - Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction...

  • Senior Director, US Partner Relations

    4 days ago

    Newark, United States Synergy Interactive Full time

    As the Senior Director of US Partner Relationships, you will oversee all strategy related to releases and promotions from partner providers rooted in publishing, education, and entertainment.KEY RESPONSIBILITIESOversee the execution of all key providers content releases, ensuring that we are driving sales and listening of these top priorities through...

  • Senior Director, US Partner Relations

    5 hours ago

    Newark, United States Synergy Interactive Full time

    As the Senior Director of US Partner Relationships, you will oversee all strategy related to releases and promotions from partner providers rooted in publishing, education, and entertainment.KEY RESPONSIBILITIESOversee the execution of all key providers content releases, ensuring that we are driving sales and listening of these top priorities through...

  • Senior Director, US Partner Relations

    2 days ago

    Newark, United States Synergy Interactive Full time

    As the Senior Director of US Partner Relationships, you will oversee all strategy related to releases and promotions from partner providers rooted in publishing, education, and entertainment.KEY RESPONSIBILITIESOversee the execution of all key providers content releases, ensuring that we are driving sales and listening of these top priorities through...

  • Director - US Partner Relationships #PP

    4 days ago

    Newark, United States Avispa Technology Full time

    Job DescriptionJob DescriptionDirector - US Partner Relationships 1311910 #PPA leading podcast and audiobook company is seeking a Director - US Partner Relationships. The successful candidate will utilize deep content knowledge and partnership experience to influence and maintain our relationships with publishing partners by impacting and making business...