Veterinary Customer Service Specialist
2 weeks ago
Position Summary:
We are looking for a skilled, friendly, and detail-oriented individual to become a part of our team as a Veterinary Customer Service Specialist. As the initial point of contact for our practice, our customer service specialists must possess a warm demeanor. At Prospect Park Veterinary Clinic, we may be a small establishment, but our passion for animals and their well-being is immense. A commitment to exceptional client service, effective time management, teamwork, and clear communication is essential. If you are dedicated, positive, and eager to grow, we would love to hear from you.
Key Responsibilities:
- Welcome and assist clients upon their arrival.
- Manage client check-ins and check-outs efficiently.
- Handle incoming phone calls, ensuring they are screened and directed appropriately.
- Maintain a clean and inviting lobby area.
- Document clear medical notes in patient records.
- Interpret and understand patient medical records.
- Triage and provide educational support to clients over the phone, following the veterinarian's guidance.
Required Qualifications:
- Basic understanding of disease processes and medical terminology.
- Facilitate effective communication between veterinarians and staff.
- Exhibit professionalism with exceptional customer service and telephone skills.
- Basic math skills and experience with money handling.
- Ability to stand, walk, or sit for extended periods.
- Capable of lifting up to 30 pounds without assistance.
- Familiarity with computers and office equipment.
We provide a comprehensive benefits package, including health insurance, paid time off, 401k with matching, scrub allowance, continuing education reimbursement, and license renewal support for certified veterinary technicians.
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