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Customer Service Coordinator II

2 months ago

Corning, United States Russell Tobin Full time
Job DescriptionJob Description

Job Description:

  • Supports CET Customer Service team.
  • Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
  • Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
  • Maintains records of customer profiles and prepares status reports.
  • Position acts as a liaison between customer and business.
  • Identify and act on supply issues to minimize impact to the customer.
  • Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

 

Required Skills/Experience:

  • Strong attention to detail, experienced at building relationships and working across many different areas.
  • Able to effectively manage multiple activities in a fast-paced environment.
  • Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
  • Ability to negotiate and resolve issues across multiple functions.
  • Demonstrates strong excel skills.
  • Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

Desired Skills/Experience:

  • PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.
  • Positive attitude, team player.
  • Enjoys being challenged and strives to improve processes.
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.