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Customer Service Coordinator II

3 months ago

Corning, United States Integrated Resources, Inc Full time
Job DescriptionJob DescriptionJob Title: Customer Service Coordinator II
Job Location: Corning, NY
Job Duration: 03+Months (Higher Possibility of Extension)

Pay range: $20.1/hr. on W2

Description :
  • Supports CET Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
  • Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports.
  • Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer.
  • Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience:
  • Strong attention to detail, experienced at building relationships and working across many different areas.
  • Able to effectively manage multiple activities in a fast-paced environment. Gathers information independently using established
  • and well-defined procedures to problem solve, make decisions, and prioritize. Ability to negotiate and resolve issues across multiple functions.
  • Demonstrates strong excel skills. Consistently completes tasks with a high level of accuracy and
  • professionalism and has very strong communications skills (both written and verbal).

Desired Skills/Experience:
  • PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders. Positive attitude, team player.
  • Products being challenged and strives to improve processes.

Desired/Required Soft Skills:
  • Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude, is dependable and punctual.

Preference will be given to candidates with:
  • 1+ year customer service experience and outstanding Microsoft Excel skills

Education :
  • HS diploma or GED. Two-year degree preferred

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