Customer Support Representative I

4 weeks ago

Urbandale, United States Three Point Solutions Full time
Job DescriptionJob Description

Job Title: Customer Support Representative I 39295

Description:

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)

Duties:

  • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers dealers and personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
  • Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Shift:

  • 1st shift

Primary responsibilities & duties:

  • The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
  • Approximately 10-15 calls/day
  • Nearly all outbound calls are escalations from Tier I

Common calls and emails include:

  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts and publications lookups
  • Loyalty Rewards programs

Ideal candidates should have:

  • Call Center experience
  • 6+ months experience with customer service / support experience.
  • Efficient researching / troubleshooting skills
  • High comfort level and experience with consumer software applications.
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Excellent written communication skills
  • Speak with confidence
  • Proficiency with Microsoft Office products
  • Solid work history and proven dependability

Candidates with the following skills and experience will stand out:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Special considerations:

  • Support hours fall between the hours of 7am 6pm, Monday - Friday. Some Saturdays may be required.
  • Candidate must be available to work any 8hr shift within the 7am-6pm support window.
  • Please note, rotations occur monthly.
  • Onsite work schedule.
  • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee or be provided group transportation.

Training is approximately 2 weeks in length:

  • Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction
  • Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps
  • Weeks 3 & 4 will consist of mentoring with senior reps
  • Following week 4, agent will begin taking calls and emails
  • Takes approximately 3-4 months from start date to reach full productivity

Onboarding Attendance Policy:

  • Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
  • Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination.
  • To determine if an absence is excused work with your direct supervisor.

#ZR

Company DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.Company DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

  • Customer Support Representative I

    1 month ago

    Urbandale, United States Three Point Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Support Representative I 39295Description:Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts...

  • Customer Support Specialist I

    4 days ago

    Urbandale, Iowa, United States YRC Worldwide Full time

    Job Title: Customer Service Specialist ICompensation: $18/hrJob Overview:The Customer Service Specialist I will deliver exceptional support to YRC Worldwide customers. This role requires a commitment to serving clients in a friendly, efficient, and timely manner. The specialist will handle customer service calls, addressing inquiries and resolving issues...

  • Customer Care Specialist I

    1 week ago

    Urbandale, Iowa, United States Three Point Solutions Full time

    Job OverviewPosition Title: Customer Care Specialist IRole Summary:The Customer Care Specialist I serves as the primary point of contact for channel partners, customers, and internal personnel, addressing product-related inquiries and moderately complex policy issues to enhance customer satisfaction and loyalty.Key Responsibilities:Responds to inquiries from...

  • Customer Service Representative

    3 months ago

    Urbandale, United States CO-OP Financial Services Full time

    **Customer Service Representative** Urbandale, Iowa Category Client Support Job Id JR414 JOB DESCRIPTION **THE PERKS** * Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. * Great Work/Life Benefits Paid Time Off (PTO), Maternity,...

  • Annuity Customer Care Representative

    2 months ago

    Urbandale, United States Revol One Financial Full time

    Job DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...

  • Annuity Customer Care Representative

    3 months ago

    Urbandale, United States Revol One Financial Full time

    Job DescriptionJob DescriptionMission Statement: We are a refreshingly straight-forward company enriching all lives with modern financial solutions that create value and peace of mind.JOB TITLE: Annuity Customer Care Associate HIRING MANAGER: Director of Operations COMPANY INTRODUCTIONAt Revol One Financial we offer a unique and exciting opportunity to be on...

  • Customer Care Associate I

    4 days ago

    Urbandale, Iowa, United States YRC Worldwide Full time

    Job Title: Customer Service Specialist ICompensation: $18/hrPosition Overview:The Customer Service Specialist I plays a crucial role in delivering exceptional support to YRC Worldwide customers. This position requires a commitment to serving clients with professionalism and efficiency. The specialist will handle customer inquiries and resolve issues through...

  • Client Service Representative I

    4 days ago

    Urbandale, Iowa, United States YRC Worldwide Full time

    Job Title: Customer Service Specialist ICompensation: $18/hrPosition Overview:The Customer Service Specialist I plays a crucial role in delivering exceptional support to YRC Worldwide customers. This position requires a commitment to serving clients with professionalism and efficiency. The specialist will handle incoming customer service calls, addressing...

  • Customer Service Representative

    3 weeks ago

    Urbandale, United States Collabera Full time

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and...

  • Customer Care Representative

    2 months ago

    Urbandale, United States Hy-Vee Supermarket Full time

    Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media. Core Competencies. Partnerships. Growth mindset. R Customer Care, Representative, Social Media, Customer, Retail, Grocery

  • Customer Care Representative

    1 month ago

    Urbandale, United States Hy-Vee Full time

    At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Care Representative Department: Customer Care FLSA: Non-Exempt General Function Responds to customers, stores...

  • Customer Support Representative

    1 week ago

    Urbandale, Iowa, United States Ia Icul Full time

    Position Overview: The Client Services Associate plays a vital role in ensuring the secure and precise management of member transactions, including deposits, withdrawals, and loan payments. This role is dedicated to providing an outstanding member experience by assisting clients efficiently across various communication channels, whether in person, online, or...

  • Customer Support Specialist II

    1 week ago

    Urbandale, Iowa, United States Axelon Full time

    Customer Service Representative II 100% REMOTE Contract Position - Potential for Permanent Hire Ideal Candidates Should Reside Within One Hour of: Urbandale, IA - Franklin, MA - Houston, TX - Tampa, FL - Miami, FL Job Overview: Candidates must possess a high school diploma or equivalent. Previous experience in an office setting is required, with call center...

  • Customer Support Specialist II

    1 week ago

    Urbandale, Iowa, United States Axelon Full time

    Customer Service Representative II 100% REMOTE Contract Position - Potential for Permanent Placement Candidates should be located within a reasonable distance of major metropolitan areas. Job Overview: Applicants must possess a high school diploma or equivalent. Previous experience in an office setting is required, with a preference for candidates who have...

  • Customer Support Specialist II

    4 days ago

    Urbandale, Iowa, United States Axelon Full time

    Customer Service Representative II 100% REMOTE Contract Position - Potential for Permanent Hire Candidates should be located within a reasonable distance from: Various Locations Job Overview: Candidates must possess a high school diploma or equivalent. Previous experience in an office setting is required, with a preference for those who have worked in a...

  • Customer Service Representative

    1 week ago

    Urbandale, United States TEKsystems Careers Full time

    TEKsystems is hiring for 5 customer service representatives to join our clients team onsite near Urbandale. *Description:* * Handling inbound calls from providers checking eligibility and/or claim status for members. * Call center environment taking inbound and outbound calls * Respond to both standard and more difficult customer inquiries regarding...

  • Customer Service Representative

    3 months ago

    Urbandale, United States Homemakers Furniture Full time

    ** Homemakers Furniture** ** Customer Service Representative** Urbandale, IA 50322 **PAY: $20 per hour** **Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.** When you join the Homemakers team, you will be part of an established company with a 40-year tradition...

  • Customer Service Representative 5am1pm

    3 weeks ago

    Urbandale, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities Greets members, prospective members, and guests, providing exceptional customer service. Handles...

  • Customer Support Specialist

    1 week ago

    Urbandale, Iowa, United States DSI Systems Full time

    Job OverviewDSI Systems Inc., a recognized partner of AT&T, is seeking a dedicated individual to take on the role of a Customer Support Specialist for AT&T Small Business Orders Support.As a Customer Support Specialist, you will be instrumental in providing an exceptional experience for our small business clientele and sales partners. Your primary...

  • Customer Support Specialist

    4 days ago

    Urbandale, Iowa, United States DSI Systems Full time

    Job OverviewDSI Systems Inc., a recognized partner of AT&T, is seeking a dedicated individual to take on the role of a Customer Support Specialist focused on Small Business Orders. In this position, you will be instrumental in providing exceptional service to our small business clientele and sales associates.Position SummaryAs a Customer Support Specialist,...