Customs Specialist

3 weeks ago

Chattanooga, United States Steam Logistics Full time
Job DescriptionJob Description

Our Story

Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to their final destination. We’ve rethought the brokerage paradigm and are innovation leaders in our space, looking for the right people to join us as we scale. We are extraordinarily proud of the company we’ve built so far. Our people are Steam’s biggest competitive advantage, and we’ll continue investing in our people-first culture.

The Opportunity:

Getting goods into the U.S. can be difficult for our customers, and we are looking for someone that isn’t afraid of a challenge. As a Customs Specialist, you will be the bridge between our customer and U.S. government entities like U.S. Customs, FDA, and USDA. We are looking for someone that lives in the details Most of your day will be spent reviewing documents, entering accurate data for Customs, and ensuring our entries are compliant to U.S. standards. Delays, issues, and problems arise every day in logistics, so the ability to keep cool and act proactively is paramount.

Responsibilities:

  • Collaborating with clients and partners to receive all commercial documents in a timely manner, reviewing for completeness, and entering key data points into our transportation system
  • Submitting timely customs entries at least 5 days prior to Port ETA to ensure our clients cargo is released in good order
  • Working with internal Drayage and Operations departments to ensure any line holds are resolved, customs exams are facilitated, and any agency requirements are processed
  • Work closely with the FDA, USDA, FWS, CBP, DHS, etc. to ensure complexities such as certain documentation requirements or regulations are fulfilled prior/during/after the customs entry
  • Process Post Summary Corrections (PSC) to correct or modify an entry
  • Support and lead client-onboarding calls and SOP implementation of our internal customs process and how Steam will execute the clearances on their behalf
  • Support HTS code/database creation of part numbers, product codes, country of origin
  • Support in auditing processes of entries and transactions to ensure accurate entry submissions
  • Issuing Delivery Orders (D/O’s) with all pertinent information to drayage partners that have pickup locations, Firms Codes, container information, etc. and tracking them all the way to ensure final delivery is in order
  • Become well versed in freight payments (PierPass/PayCargo/Carrier Sites/etc.) to Terminals, Ocean Carriers, and Ports to ensure freight charges are fully paid and we are eliminating possible storage charges to keep goods moving

Required Skills, Qualifications, and Experience-

  • Details, details, details The job thrives on living in the specifics and translating those small details into big successes.
    1. Analyzing documentation, sorting and matching HTS codes, and capturing the correct currency valuations from Commercial Documents is key
  • Can you guide the client through an amazing customer experience?
    1. Complex and difficult puzzles are something you thrive on uncovering and solving for your customers
    2. You can show patience and empathy while having a heart of a teacher towards the customer
  • Proactiveness and having a sense of urgency in your DNA.
    1. Ability to engage our ocean carriers, airlines, terminals, and railyards professionally but with a sense of urgency obtain the documentation and information you need
    2. Confidently discuss with a client that a container is held up at the port/rail, precisely explain what is needed and provide them with an easy-to-understand solution.

  • Customer Solutions Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States Mobilelink Full time

    Position Overview Role Summary Mobilelink - Customer Solutions Specialist As a leading authorized wireless retailer, Mobilelink is dedicated to providing exceptional service through our extensive network of stores. We invite you to explore the opportunity to become a Customer Solutions Specialist. Our Customer Solutions Specialists enjoy...

  • Customer Support Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States HomeServe USA Full time

    Customer Support SpecialistJob Category: Operations Requisition Number: INBOU04200Job OverviewHomeServe, recognized as a certified Great Place to Work in 2020, offers emergency repair plans akin to roadside assistance for homes. Our goal is to be the primary choice for home repair solutions. With over 1,800 employees across the United States, our remarkable...

  • Customer Support Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States HomeServe USA Full time

    Customer Support SpecialistJob Category: Operations Requisition Number: INBOU04200Job OverviewHomeServe, recognized as a certified Great Place to Work in 2020, specializes in emergency repair plans akin to roadside assistance for homes. Our mission is to be the primary choice for home repair solutions. With a workforce exceeding 1,800 in the US, our...

  • Customs Specialist

    2 weeks ago

    Chattanooga, United States Steam Logistics Full time $40,000

    Job DescriptionJob DescriptionOur Story Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to...

  • Customs Specialist

    6 days ago

    Chattanooga, United States Steam Logistics Full time

    Job DescriptionJob DescriptionOur Story Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to...

  • Customs Specialist

    4 weeks ago

    Chattanooga, United States Steam Logistics Full time

    Job DescriptionJob DescriptionOur Story Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to...

  • Customer Engagement Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States Renewal By Andersen Full time

    Customer Engagement Specialist | Lead GenerationRenewal by AndersenAs a leading division of Andersen Windows, the premier name in window and door systems since 1903, Renewal by Andersen is dedicated to transforming the home improvement experience for homeowners. We are on the lookout for passionate individuals eager to learn and grow in a role filled with...

  • Floating Customer Service and Benefits Specialist

    1 month ago

    Chattanooga, United States Helen Ross McNabb Center Full time

    Floating Customer Service and Benefits SpecialistHelp Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated?You have a lot of choices in where you work make the decision to work where you are...

  • Floating Customer Service and Benefits Specialist

    3 weeks ago

    Chattanooga, United States Helen Ross McNabb Center Full time

    Floating Customer Service and Benefits SpecialistHelp Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated?You have a lot of choices in where you work make the decision to work where you are...

  • Customer Operations Specialist

    1 month ago

    Chattanooga, United States Astec Industries Full time

    Job DescriptionJob DescriptionAt Astec- Manufacturers Rd, formerly known as Roadtec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational...

  • Customer Operations Specialist

    4 weeks ago

    Chattanooga, United States Astec Industries Full time

    Description At Astec- Manufacturers Rd, formerly known as Roadtec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability...

  • Customer Service Representative

    3 days ago

    Chattanooga, Tennessee, United States Domino's Pizza LLC Full time

    Join Our Team at Domino's Pizza LLCAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Pizza Production Specialist. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, preparing and cooking pizzas, and maintaining a...

  • Human Resources/Benefits Customer Service Specialist

    3 weeks ago

    Chattanooga, United States Johnson Service Group Full time

    Johnson Service Group (JSG) is recruiting for a, Human Resources/Benefits Customer Service Specialist , for a 6-month contract assignment affiliated with the TVA downtown Chattanooga office. W2 Pay Rate: $24.00/hour (time and a half for overtime) Duration: 6 months Target start date: 09/03/24 This position is primarily remote with occasional office...

  • Customer Service Liaison

    4 weeks ago

    Chattanooga, United States Adorama Full time

    Description The Used Department Customer Service Liaison works as a liaison between the Used Department's remote Customer Service team and TN Used Department Photographers, Video & Photo Specialists, and general Warehouse Staff. The Liaison will help deal with process breakdowns by monitoring requests and assisting with issue resolution and workflow. This...

  • Customer Service Specialist

    5 days ago

    Chattanooga, Tennessee, United States Coffee Roots TN LLC Full time

    About Coffee Roots TN LLCCoffee Roots TN LLC is a specialty coffee company that prides itself on serving high-quality, sustainably-sourced coffee to our customers. We are committed to providing an exceptional customer experience and creating a welcoming atmosphere in our stores.Job SummaryWe are seeking a skilled Barista to join our team at Coffee Roots TN...

  • Customer Support Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States HomeServe USA Full time

    Position Title: Inbound Customer Service RepresentativeJob Category: OperationsJob Overview:HomeServe, recognized as a certified Great Place to Work in 2020, specializes in providing emergency repair plans akin to roadside assistance for residential properties. Our mission is to be the foremost choice for homeowners seeking repair solutions. With a workforce...

  • Customer Engagement Specialist

    2 weeks ago

    Chattanooga, Tennessee, United States QntmLogic Full time

    Job OverviewWe are seeking a motivated and driven individual to join our team as an Inside Sales Representative. The successful candidate will excel in a dynamic and fast-paced setting, demonstrating a strong competitive spirit.Key Responsibilities:Process customer sales orders efficientlyEstablish and nurture relationships with clients and team...

  • Customer Service Ambassador

    3 days ago

    Chattanooga, Tennessee, United States HonorVet Technologies Full time

    Job SummaryHonorVet Technologies is seeking a highly skilled and customer-focused Client Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to and resolve customer inquiries in a timely and professional...

  • Compliance Specialist

    3 months ago

    Chattanooga, United States Global Channel Management, Inc Full time

    Compliance Specialist needs 3+ years of strong experience workforce contract Compliance Specialist requires: Labor compliance Certified payroll Subcontractor management Diversity/Equality and Inclusion Small Business Enterprise (SBE) Bachelor's degree or equivalent education...

  • Customer Service Representative

    3 months ago

    Chattanooga, United States Verida Inc Full time

    Job DescriptionJob DescriptionSUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation servicesESSENTIAL FUNCTIONS:Assists callers efficiently and in a polite, courteous and professional manner at all times.Conducts...