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Customer Operations Specialist

3 months ago

Chattanooga, United States Astec Industries Full time
Job DescriptionJob DescriptionAt Astec- Manufacturers Rd, formerly known as Roadtec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us

As a Customer Operations Specialist at Astec, your main role is to accurately determine customer parts requirements, generate pricing quotes, effectively communicate the information to customers, and efficiently process orders through our internal systems. Collaborating with engineering associates and adhering to established Astec guidelines, you will play a crucial part in ensuring customer satisfaction. Additionally, you will be responsible for conducting necessary research and coordinating with various departments including Engineering, Service, Controls, Sales, Shipping, and Manufacturing as needed.
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What You'll Do:
• Provide exceptional assistance and support to our valued customers and dealers, ensuring their needs and inquiries are addressed promptly and professionally.
• Utilize your expertise to locate the correct parts and prepare accurate and competitive quotations based on customer requests.
• Work closely with different departments within the organization to ensure seamless coordination and fulfillment of customer requests, striving for maximum customer satisfaction.
• Efficiently and accurately process parts sales orders to ensure timely delivery to customers.
• Proactively follow up on quotes and orders, keeping customers informed of progress and addressing any concerns or queries they may have.
• Collaborate closely with the outside sales team to provide comprehensive support and meet customer requirements effectively.
• Respond to customer calls and emails, diligently determine their requirements, and conduct thorough research using available resources to offer appropriate solutions.
• Coordinate with procurement and production teams, promptly report inventory shortages to supervisors, and actively engage in resolving issues related to breakdowns, wrong parts, replacements, returns, and warranties.

Why You'll Love Working for Us:
• Health, Dental, Vision- Day 1 Eligibility
• Life, and Spousal Insurance
• Health Savings and Flexible Spending Accounts
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• PTO
• Employee Wellness Programs, Tuition Aid, and Employee Assistance

What We Need from You:
• High school diploma or equivalent required.
• Must be able to speak and write in English fluently. Excellent oral and written communication skills.
• 1-2 years of work experience in similar environment
• Some experience in mechanical or machinery related industry preferred.
• Ability to read and interpret mechanical and electrical drawings preferred.
• Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
• Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
• A working knowledge of Microsoft Office products preferable.
• Must have excellent interpersonal, communication, and collaboration skills.
• Ability to travel as needed

ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply and are committed to providing a fair and equitable hiring process for all candidates.
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