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Customer Service Specialist

2 months ago

Chattanooga, Tennessee, United States Coffee Roots TN LLC Full time

About Coffee Roots TN LLC

Coffee Roots TN LLC is a specialty coffee company that prides itself on serving high-quality, sustainably-sourced coffee to our customers. We are committed to providing an exceptional customer experience and creating a welcoming atmosphere in our stores.

Job Summary

We are seeking a skilled Barista to join our team at Coffee Roots TN LLC. As a Barista, you will be responsible for creating a memorable customer experience by providing fast, friendly service and consistent, quality products.

Key Responsibilities

  • Greet and connect with each customer, providing a warm and welcoming atmosphere
  • Welcome questions and seek opportunities to educate customers on our products and services
  • Suggestively sell gift cards, complementary/additional products, and merchandise to enhance customer experience
  • Solicit orders, enter sales, and process payments in a timely and friendly fashion
  • Manage cash drawer, following established cash handling procedures
  • Operate and maintain cleanliness of all store equipment, including coffee machines and utensils
  • Optimize workflow efficiency by restocking workstations, food, supplies, and merchandise
  • Maintain cleanliness of coworker and customer areas, ensuring a safe and healthy environment
  • Demonstrate genuine appreciation to each customer, providing exceptional customer service

Requirements

  • Passion for people and providing exceptional customer service
  • Ability to work cooperatively in a team environment, supporting colleagues to achieve common goals
  • Commitment to mastering brand recipes and techniques, ensuring consistency and quality in every product
  • Dependability and reliability, with a strong work ethic and ability to adapt to changing situations
  • Energetic, fast-paced, and flexible work style, with the ability to learn quickly and problem-solve

Physical Requirements

The physical demands of this role include standing for the duration of the shift and lifting up to 50 pounds. If you are able to meet these requirements and possess the skills and qualities outlined above, we encourage you to apply for this exciting opportunity.