Customer Service Specialist III

4 weeks ago


Charlotte, United States IMS People Full time $18 - $20
Job DescriptionJob Description

Customer Service Specialist III
Hybrid - Charlotte, NC
16 Months Contract 

Description:

  • Interacts with customers; gives information in response to inquiries about accounts, products, and services.

Typical Functions:

  • Takes care of and settles customer complaints.
  • Answers customers' questions regarding product or service and operation or maintenance.
  • Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
  • May talk with internal/external customers by phone or in person to ensure the best service possible.
  • Consults with customers to obtain information and explain available services.
  • Investigates and corrects errors, following customer and company records.
  • Perform program data management activities as needed, including, running reports, updating data. 
  • Adjusts complaints concerning billing or services rendered.
  • Refers complaints of product or service failure to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • May solicit sale of new or additional services or products.
  • May visit customers' premises to obtain order or resolve customer problems.

Required Qualifications:

  • High School Diploma/GED
  • 5-7 years  experience.
  • Must have experience with Microsoft Word, Outlook and be proficient in Excel.
  • Ability to problem solve and work independently


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