Customer Service Specialist III
4 weeks ago
Customer Service Specialist III
Hybrid - Charlotte, NC
16 Months Contract
Description:
- Interacts with customers; gives information in response to inquiries about accounts, products, and services.
Typical Functions:
- Takes care of and settles customer complaints.
- Answers customers' questions regarding product or service and operation or maintenance.
- Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
- May talk with internal/external customers by phone or in person to ensure the best service possible.
- Consults with customers to obtain information and explain available services.
- Investigates and corrects errors, following customer and company records.
- Perform program data management activities as needed, including, running reports, updating data.
- Adjusts complaints concerning billing or services rendered.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May solicit sale of new or additional services or products.
- May visit customers' premises to obtain order or resolve customer problems.
Required Qualifications:
- High School Diploma/GED
- 5-7 years experience.
- Must have experience with Microsoft Word, Outlook and be proficient in Excel.
- Ability to problem solve and work independently
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