Store Customer Service Specialist

4 months ago


Charlotte, United States The Sherwin-Williams Company Full time
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #2413, located at 8405 Old Statesville Road, Charlotte,NC 28269

Employment Category: Full-time

Minimum Hourly Salary: $16

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


  • Charlotte, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Charlotte, North Carolina, United States Loves Travel Stops & Country Store Full time

    Job SummaryAs a Cashier Customer Service Specialist at Love's Travel Stops and Country Stores, you will provide exceptional customer service and handle cash transactions with accuracy and efficiency.ResponsibilitiesDeliver fast, friendly, and accurate services to customers, meeting their needs with a smile.Balance cash register transactions, following all...


  • Charlotte, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Komfort Air Service Experts Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273 Join the team of experts and realize your true potential! Why You Should Join the...


  • Charlotte, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Charlotte, North Carolina, United States Michaels Stores Full time

    Michaels Stores is committed to fueling the joy of creativity in our customers. As a Master Framing Specialist, you will play a vital role in delivering high-quality custom framing solutions that meet and exceed our customers' expectations.Job SummaryWe are seeking an experienced Master Framing Specialist to join our team at our Providence store location. In...


  • Charlotte, United States dd's Discounts Full time

    dd's Discounts - 3033 Freedom Drive [Asset Protection / Security] As an Store Protection Specialist at dd's Discounts, you'll: Understand that safety is the number one priority and practice safe behaviors in everything they do; Assist Store Leadership in maintaining a safe and secure environment for both Associates and Customers; Provide visible...


  • Charlotte, United States dd's Discounts Full time

    dd's Discounts - 3033 Freedom Drive [Asset Protection / Security] As an Store Protection Specialist at dd's Discounts, you'll: Understand that safety is the number one priority and practice safe behaviors in everything they do; Assist Store Leadership in maintaining a safe and secure environment for both Associates and Customers; Provide visible command...


  • Charlotte, United States Loves Travel Stops & Country Store Full time

    Req ID: 440930Address: 2603 Sam Wilson Rd Charlotte, NC, 28214 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!At...


  • Charlotte, United States SpeeDee Oil Change and Auto Service Full time

    Company Overview Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility. For 40 years, SpeeDee has built trusted customer...


  • Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...


  • Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier - Customer Service Representative. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will be responsible for providing exceptional customer service and handling cash transactions with precision and accuracy.Job...


  • Charlotte, North Carolina, United States Food Lion Full time

    About Food LionAt Food Lion, we're committed to making a difference in our communities and providing our customers with the best shopping experience possible. As a Center Store Retail Specialist, you will play a critical role in helping us achieve our mission.In this role, you will be responsible for ensuring that our center store products are consistently...


  • Charlotte, United States University of North Carolina Charlotte Full time

    This position serves as a Customer Service and Accounts Specialist with responsibility for assisting customers via point of sale, phone contact and written correspondence to respond to inquiries as regards parking & transportation operations, as well Customer Service, Account Specialist, Specialist, Transportation, High School, Service, Retail


  • Charlotte, United States Wells Fargo Full time

    Participate in supporting internal and external customers by providing a variety of support services in account management, operations, documentation, customer service and technical support and identify opportunity for process improvements within Cus Customer Service Specialist, Customer Service, Licensed, Specialist, Skills, Project Management, Retail,...


  • Charlotte, North Carolina, United States Food Lion Full time

    Company Overview:Founded in 1957, Food Lion has been a leading grocery retailer in the Southeastern and Mid-Atlantic states. With over 82,000 associates serving more than 10 million customers weekly, we strive to provide an easy, fresh, and affordable shopping experience.Job Description:The Center Store Associate is responsible for delivering exceptional...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Grocery Store Team Member to join our team at Food Lion. As a key member of our store staff, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our Center Store (Grocery) Department.Primary Responsibilities:Customer Service: Provide...


  • Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Customer Service Role at Woodie's Auto Service & RepairWe are seeking a detail-oriented and customer-focused Retail Sales Associate to join our team at Woodie's Auto Service & Repair. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and operating the...


  • Charlotte, United States Terminix Service, Inc. Full time

    Terminix Service Inc in Charlotte NC has the opportunity to add a member to the office team for a full time Administrative - Customer Care Specialist. Apply for this job if: * You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives comfortable and pest free. * You are seeking some...


  • Charlotte, North Carolina, United States Loves Travel Stops & Country Store Full time

    We are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Love's Travel Stops & Country Stores. As a Restaurant Team Member, you will play a crucial role in delivering exceptional customer service by providing efficient and friendly service in a fast-paced environment.Job SummaryThis is an exciting opportunity to join...


  • Charlotte, United States DSV AS Full time

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If...