Customer Service Specialist

1 month ago

Charlotte, United States Pattons Full time
Job DescriptionJob Description

About Us

Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced air compressor systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About the Opportunity

Pattons has an immediate opening for a Customer Service Specialist in our Parts department to work out of our Charlotte, NC branch. Reporting to the Director of Supply Chain, the Customer Service Specialist will support branch operations through the fulfillment of parts orders, preparation of quotes for parts and accessories, coordination of shipping and receiving activities.

As a Customer Service Specialist, you will:

  • Provide effective customer service for internal and external stakeholders (via phone and email) to communicate:
    • Part specifications, sales orders, and acknowledgements
    • Inventory availability, Lead times/expected ship dates
    • Pricing
  • Research part numbers and adjust coding and cost/pricing as needed in the system
  • Understand ordering trends and process customer purchase orders accordingly with a high sense of urgency
  • Gather critical information and enter quoting for customer review.
  • Maintain clear communication with customers throughout the life of an order (Quote, order entry, acknowledgement, expediting, delivery/invoicing)
  • Maintain clear communication with internal team (provide service coordinator parts needs, consistent and timely communication with purchasing dept.)
  • Assist with inventory cycle counts and ERP management

About You

The Customer Service Specialist opportunity may be a match for you if you have the following required qualifications:

  • High school diploma or equivalent
  • 3+ years' experience in material handling or similar position, preferably in an industrial, distribution, or warehouse setting
  • Background in Manufacturing or Industrial Supply Chain
  • Strong experience in a customer-facing role with providing inquiry assistance (parts research, lead time/expected ship dates, inventory availability, etc.)
  • Advanced Microsoft Excel ability (VLOOKUP, Pivot tables)
  • Proficient in Infor ERP LN or equivalent SAP ERP/inventory management system
  • Experience entering and processing a high volume of purchase orders with a wide variety of parts/products
  • Desire to advance within a rapidly growing supply chain environment

The Customer Service Specialist opportunity may be an ideal match for you if you also have the following qualifications:

  • Specific product knowledge with air compressors or HVAC components or controls
  • Familiarity with the air compressor industry
  • Strong interpersonal skills
  • Strong analytical and decision-making skills
  • Keen attention to detail

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