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Customer Service Representative
1 month ago
CSR/Inside Sales Representative- order entry for manufactured products. Ensure the right products are ordered, pricing, & correct method of shipment are applied and adequate lead time is given to ensure on time delivery to the customer. Order processing and expediting, data entry on customer portals, processing returns and credit memos, account analysis, inside sales support for outside sales team. Provide customer service- accepting and amending all orders. Maintenance of databases including entering orders process customer orders. Review orders to ensure customer requirements, deliveries, and specifications are met. Customer relations- problem resolution, new customer processing. Assist outside sales in communicating with customer. Follow up with customers and outside sales. Communicate pricing to Sales Rep and Sales & Marketing. Provide backup/coverage to customer service team. Create credit and debit memos. Process customer credits/debits. Communicate actions to Sales, Accounting, Management etc. Enter customer complaints. Process service complaints and return authorizations. Communicate actions to CSR Manager, Sales, QC, Accounting, etc. Use software applications: database, MS Word, Excel, Access, PowerPoint.
Company DescriptionBrandi
broa@talentstormrecruiting.com
(Best way to contact me is hit "apply." It goes directly to me. Thank you)Company DescriptionBrandi \r
broa@talentstormrecruiting.com\r
(Best way to contact me is hit "apply." It goes directly to me. Thank you)
