Customer Service Representative

5 days ago


High Point, North Carolina, United States Lori Robertson - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping them to achieve their financial goals.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and providing them with tailored solutions.
  • Insurance and Financial Services: Educate customers about insurance options and financial services, and help them to make informed decisions.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
What We Offer
  • Competitive Compensation: Earn hourly pay plus commission/bonus.
  • Benefits: Enjoy paid time off (vacation and personal/sick days), flexible hours, and opportunities for growth and advancement.
  • Training and Development: Receive training and development opportunities to help you succeed in your role.
Requirements
  • Marketing and Sales: Interest in marketing products and services based on customer needs.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • People-Oriented: People-oriented with a strong focus on customer service.
  • Detail-Oriented: Detail-oriented with a strong ability to problem-solve.
  • Computer Skills: Ability to learn computer functions.
  • Team Player: Ability to work in a team environment.


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