Claims Advocate
4 weeks ago
Position: Claims Advocate
Location: Phoenix, AZ 85004
Duration: 6+ months with possible extension
Training Shift: Tuesday - Saturday start time between 6am - 8am, 8am - 530pm, for training first 5 weeks
Work Hours: (eg. Monday-Friday, 8AM-5PM)
Pay rate: $30.00-33.00/hr on W2
Job Details:
Basic Responsibilities:
- As a Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the Uber app.
- You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims.
- As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team.
- Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
- Demonstrate critical thinking while adhering to Uber established claims processes.
- Apply existing knowledge to assist with higher complexity claims and insurance inquiries
- Accurately respond to inquiries received from carriers and other third parties
- Demonstrate customer obsession and solid understanding of Uber’s insurance policies when communicating with all partners
- Utilize strong written/electronic communication.
- Primary method of communication in role is electronic.
- Telephonic communication is minimal
Basic Qualifications:
- High School Degree or equivalent
- Knowledge of US auto claims coverages
- 2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience
- Proficiency with various computer operating systems
Preferred Qualifications:
- Bachelor’s Degree preferred
- Claims designation obtained or in progress a plus
- Experience with bodily injury claims handling experience with a major insurance carrier
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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