Claims Consultant- Commercial Lines

1 week ago


Phoenix, United States Brown & Brown Insurance Full time

Brown & Brown is seeking a Commercial Lines Claims Consultant to join our growing team in Phoenix, Arizona.


WHAT YOU’LL DO:

  • Develop and maintain relationships with customers and carriers through phone calls, personal meetings, seminars, etc.
  • Work with an assigned book of customers to provide clarity on coverage matters.
  • Report losses to appropriate carriers.
  • Communicate with customers and adjusters pertaining to the handling of the claim.
  • Monitor the status of open claims.
  • Prepare loss reports and identify loss trends for customers, Customer Account Managers, Claims Consultants, and all others relevant to the claim/customer.
  • Advocate for the customer during the claims process.
  • Assist with the collection of denied claims from carriers to customers.
  • Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements.
  • Conduct an appropriate level of confidentiality of the information processed.
  • Duties are done independently or in a team environment.
  • Other duties or special projects may be assigned.


WHAT YOU’LL NEED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent communication and Interpersonal skills
  • Problem-solving
  • Planning/organizing
  • Mathematical skills- Ability to work with mathematical concepts and basic addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical situations.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors their work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

EDUCATION and/or EXPERIENCE:

  • 1 – 3 years experience in Claims handling/reporting experience
  • Basic knowledge and understanding of property & casualty coverage, current legislation, rules, laws, and other regulations.
  • Proficient with MS Office, Excel & Access
  • Able to communicate effectively both written and verbally.


WHAT WE OFFER:

  • Excellent growth and advancement opportunities
  • Best-in-class training
  • Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program
  • Employee Stock Purchase Plan (ESPP)
  • Discounted Onsite Gym Membership
  • Free Onsite Parking



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