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Front Desk Reception

4 months ago

Houston, United States Americas Hospitality Group Full time
Job DescriptionJob Description

Americas Hospitality Group (AHG) is a premier luxury service provider that offers exceptional Concierge, Valet, Security, Cleaning, and Car Wash services to high-end residential and commercial properties. With a foundation built on integrity, innovation, and discipline, we are dedicated to crafting unparalleled guest experiences and delivering industry-leading service.

At AHG, we are passionate about blending cutting-edge technology with a genuine love for the art of hospitality. Our team of highly trained professionals is committed to anticipating and exceeding the needs of our clients, ensuring that every interaction is marked by consistency, warmth, and attention to detail. We set ourselves apart by our unwavering dedication to creating truly memorable experiences for our guests.

We are a team of caring, dedicated, and detail-oriented individuals who thrive on delivering exceptional service. Our employees approach every new challenge with enthusiasm and a focus on building strong, lasting relationships with our clients and partners. Our guiding principles create an open and collaborative culture where we continuously improve and innovate to redefine the luxury hospitality industry.

Did you know that AHG started out as a luxury car wash service called Waves Amèricas back in 2015? Our founder, Oscar Onyekwum, had a vision for delivering exceptional car care, and that's how our journey began. As we grew, we realized that our passion for luxury service extended far beyond the world of automobiles, leading to the creation of Americas Hospitality Group. Today, we are excited about the future and the opportunity to keep pushing the boundaries of what's possible in the luxury service industry.

What you get to do: 

Americas Hospitality Group is looking for a friendly and professional Concierge to join our Team This is a customer service-focused role, where you will be liaising with residents providing generic receptionist duties with a focus on resident satisfaction.

Key Responsibilities:

·       To meet and greet the residents, and answer inquiries by telephone, email, or callers to the front desk.

·       Assist the residents, guests, and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.

·       To ensure that the highest levels of customer care and service are maintained at all times.

·       Deal effectively with complaints, take the

·       Correct action and remain courteous.

·       Ensure effective security of residents and the building at all times including manning any CCTV and aiding the smooth running of car parking facilities.

·       Taking appropriate action in the event of an emergency and immediately advising your manager.

·       Responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.

What you will bring to the team:

·       Minimum of 1 year of face-to-face customer service in the hospitality industry or property management, preferably in an upscale hotel, retail, or fine dining.

·       Ability to work independently in the absence of direct supervision.

·       Ability to communicate clearly and concisely in both oral and written communication.

·       Ability to understand and properly interpret and apply the Association's governing documents, rules, policies, and procedures.

·       Ability to work cooperatively with residential management, co-workers, contractors, and a diverse group of residents, homeowners, and guests.

·       Ability to interact professionally and humbly with all residents, guests, and contractors.

·       Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility, and respond quickly to changing situations and business needs.

·       Ability to adhere to AHG's dress code, code of conduct, and all employee policies.

·       Ability to learn and proficiently operate property management software applications.

·       Ability to work in a dynamic office environment with the potential for rapid changes in deadlines and priorities.

Reports to: Office Manager

Job Level: Entry 

Total Rewards and Benefits

The hourly rate for this position is $13. Actual compensation may vary from the posted base hourly rate depending on the candidate’s job-related skills and experience. AHG offers Health Benefits for employees who work full-time (40 hours weekly) 

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.