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Customer Service Manager

2 months ago

Agoura Hills, United States Brazilian Professionals Full time $65,000 - $70,000
Job DescriptionJob Description

Brazilian Professionals is looking for an energetic, motivated Customer Service Manager. Our ideal candidate is someone who can manage our small customer service specialists' team and will create strong relationships with both our customers and prospective customers to ensure we build trust, loyalty and unprecedented service to meet their needs.

We are looking for the following required qualities in a potential applicant:

  • 3 Years minimum Customer Service Experience
  • Beauty Industry experience required with an active cosmetology license.
  • Must have managed a customer service team previously 
  • Bi-lingual in Spanish preferred
  • Positive, Fun-loving Attitude
  • Excellent Verbal & Written Communication Skills
  • Confident Multi-Tasker
  • Successful Conflict Resolution Skills
  • Proficiency with Office Suite (Excel & Word required)

This position requires the following job duties:

  • Manage a team of 3 Customer Service Specialists.
  • Create genuine connections with our customers.
  • Greet customers with strong enthusiasm and passion and ascertain problems or reason for calling.
  • Assist with placement of orders, refunds, and customer issues
  • Educate on company/product information, promotions and services provided.
  • Troubleshoot issues with customers on performance, shipping/delivery and other requests
  • Update customer account information.
  • Resolve customer issues via phone and email.
  • Be adaptable to computer technology to handle high call volumes.
  • Follow communication procedures, guidelines, and corporate policies.

This is a full-time, 40 hour per week in-office position. Work shifts are Monday through Friday during business hours.

We offer the following benefits:

  • Medical, Dental, Vision, Long-Term Disability and Life Insurance. We pay 75% of Medical, Dental, and Vision insurance premiums, and 100% of LTD and Life Insurance premiums for employees.
  • We offer two weeks (10 days) of vacation per year
  • We also offer 6 days of sick/personal time per year
  • Multiple paid holidays throughout the year.
  • Monthly bonus potential after 90 days

If you believe you have what it takes to join our rapidly growing team, please apply Be sure to include a full resume and contact information.

Job Type: Full-time

All applicants applying must be authorized to work in the United States.
Brazilian Professionals is an equal opportunity employer, and is committed to creating an inclusive environment for all employees.

Company DescriptionBrazilian Professionals is the exclusive distributor of the original Brazilian Blowout, b3 Brazilian Bond Builder, and b3 Demi Permanent Conditioner.

Brazilian Professionals has focused itself solely in the business of hair, specifically hair treatments.

Our mission is two-fold:

Provide the best in hair treatment innovation to women and men around the world to help them discover hair that fits their lifestyle.

Provide salons and stylists with new service revenue to build their business.Company DescriptionBrazilian Professionals is the exclusive distributor of the original Brazilian Blowout, b3 Brazilian Bond Builder, and b3 Demi Permanent Conditioner.\r
\r
Brazilian Professionals has focused itself solely in the business of hair, specifically hair treatments.\r
\r
Our mission is two-fold:\r
\r
Provide the best in hair treatment innovation to women and men around the world to help them discover hair that fits their lifestyle.\r
\r
Provide salons and stylists with new service revenue to build their business.