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Program Manager

2 months ago

Athens, United States Quest Talent Solutions Full time
Job DescriptionJob Description

Title: Program Manager

Job Type: Full Time

Job Summary:

The Program Manager is the primary contact person for our client. Program Managers serve as the liaison between the client and the sales/operations teams.

Essential Duties:

  • Act as the primary liaison between internal team and our clients
  • Develop outbound/inbound market targeting, lead generation and lead nurturing campaigns aligned to the objectives of the client, including the creation of marketing communication guides
  • Interface with all departments to ensure proper implementation and execution of the campaigns, from the initial phase of systems development and data selection/prioritization to scheduling manpower needs, training and ensuring satisfactory agent performance
  • Monitor compliance with client objectives from the inception to conclusion of project, working with operations team on modifications, optimizations and enhancements to yield best results
  • Approve reports and qualified leads prior to being sent to the client, as well as create program analysis reports (quarterly or end of campaign)
  • Communicate effectively with sales team on client and project issues, as appropriate
  • Coordinate and conduct regularly occurring client meetings, as well as internal meetings including call calibration and training sessions
  • Handle any other assignments upon request or as circumstances require.

Qualifications

  • 2+ years experience in marketing or program management
  • Advanced proficiency with MS Office Suite applications, including Outlook and PowerPoint.
  • Exceptional listening and verbal/written communication skills
  • Bachelor's degree in business or related field (preferred)