We have other current jobs related to this field that you can find below
-
Customer Solutions Center Technician I
5 days ago
Charlotte, United States Pyramid Consulting Full timeImmediate need for a talented Customer Solutions Center Technician I / Call Center Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:24-30472 Pay Range: $18.68 - $20.74/hour. Employee benefits...
-
Customer Solutions Center Technician I
2 months ago
Charlotte, United States Pyramid Consulting Full timeImmediate need for a talented Customer Solutions Center Technician I / Call Center Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:24-30472 Pay Range: $18.68 - $20.74/hour. Employee benefits...
-
Senior Solutions Architect
5 days ago
Charlotte, United States Linbar Solutions Full timeIf you have interest in this position please send resume in word format, with contact number. 14-0055Senior Solutions ArchitectCity CharlotteState NCDescription Job Purpose: Assist Sales team in technical pre-sales motion in solution selling the for Cisco Data Center Technologies and solutions. ? Job Responsibilities: Provide technical...
-
FLM Technician
1 month ago
Charlotte, United States INSPYR Solutions Full timeTitle: Field Operation Technician Location: Charllotte, NC Duration: 6-month contract to hire Compensation: $28-$33/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: As a Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and...
-
Donor Center Technician
2 months ago
NC-Charlotte, United States GRIFOLS, S.A. Full timetable.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...
-
Customer Solution Specialist
3 months ago
Charlotte, United States AMMEGA Full timeJob DescriptionSummary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary...
-
Customer Solution Specialist
3 months ago
Charlotte, United States AMMEGA Full timeSummary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary Responsibilities and...
-
Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full timeJob OverviewWe are seeking a dynamic and enthusiastic individual to fill the role of Customer Service Representative in our HVAC service company. This position is ideal for someone who thrives in a call center environment and may have experience in coordinating service technicians.Key ResponsibilitiesServe as the initial point of contact for customers,...
-
Charlotte, North Carolina, United States Morris Business Solutions Full timeMorris Business Solutions is recognized as the leading provider of office technology in the Carolinas. Are you an experienced Copier Service Technician with a commitment to technical excellence? We are looking for a Technical Services Manager to oversee our team and ensure exceptional technical support delivery. The ideal candidate will manage a group of...
-
MACD Technician
1 month ago
Charlotte, United States Global Linking Solutions, Inc. (GLS) Full timeJob DescriptionJob DescriptionFounded in 1998, GLS is a managed service provider with a focus on the development of optimized designs to drive security, performance, and savings through managed network solutions.We support over 135,000 globally deployed endpoints from our virtual Network Operations Center (NOC) and Security Defense Center (SOC). Customers...
-
Fire Alarm System Technician
4 days ago
Charlotte, North Carolina, United States MSS Solutions, LLC Full timeFire Alarm System Technician Position at MSS Solutions, LLCMSS Solutions, LLC is on the lookout for a skilled Fire Alarm System Technician to enhance our team. This role is perfect for those with a solid background in fire alarm installation and a passion for delivering exceptional service.Key ResponsibilitiesExecute the installation and wiring of fire alarm...
-
Customer Service Representative
3 months ago
Charlotte, United States Guided Insurance Solutions Full timeWe are Guided Insurance Solutions, a Baldwin Group Company. We're not your run-of-the-mill insurance broker. And we're not bots or algorithms. We're real people striving to better serve and educate the world about the importance of good insurance coverage. We're passionate about helping customers make the right insurance decisions so that, no matter what...
-
Call Center Customer Service Representative
1 month ago
Charlotte, United States Wise Up Creative Full timeJob DescriptionJob DescriptionJob Title: Call Center Customer Service AssistantLocation: Charlotte, NCJob Type: Full-TimeReports to: Call Center ManagerJob Summary:We are seeking a dedicated and personable Call Center Customer Service Assistant to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong...
-
Installation Technician
4 weeks ago
Charlotte, United States Piedmont Door Solutions Full timeJob DescriptionJob DescriptionPiedmont Door Solutions, an esteemed brand of Cobalt Service Partners, has been the Southeast's leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to our clients' unique needs.Piedmont Door Solutions is...
-
Customer Solutions Specialist
3 weeks ago
Charlotte, United States Solve IMG Full timeSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represent more than 100,000 products available from nine locations nationwide. Our...
-
Customer Solutions Specialist
4 weeks ago
Charlotte, United States Solve IMG Full timeJob DescriptionJob DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve’s brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represent more than 100,000 products available from...
-
Cloud Solutions Architect
13 hours ago
Charlotte, North Carolina, United States Innova Solutions Full timeInnova Solutions is seeking a talented Cloud Solutions Architect.Position Type: Contract/Fulltime/W2Duration: 24+ MonthsLocation: HybridAs a Cloud Solutions Architect, your responsibilities will include:Advising on intricate projects with significant impact and extensive planning for Software Engineering.Evaluating and analyzing complex, multifaceted...
-
Charlotte, North Carolina, United States Carl ZEISS Industrial Quality Research Full timeJob OverviewAbout Our Company:ZEISS has a rich history spanning over 177 years.As a leader in scientific innovation, ZEISS embraces the dynamic nature of our fast-evolving world by delivering state-of-the-art technologies and ongoing advancements. We are committed to fostering innovation and technology as essential components for a sustainable future and...
-
Customer Support Technician
9 hours ago
Charlotte, North Carolina, United States InVue Full timePosition Overview We are seeking a dedicated and enthusiastic individual with a strong background in technology to fulfill the role of Technical Support Specialist at InVue. This position involves direct engagement with our clients to ensure exceptional customer satisfaction through effective product guidance, training, and consulting services. As a key...
-
Ascend Nonprofit Solutions
3 months ago
Charlotte, United States Ascend Nonprofit Solutions Full timeJob DescriptionJob DescriptionNetwork/365 Support TechnicianThe primary goal of the Network/365 Support Technician is to assist in the smooth operation of Ascend's on premise data network and MS 365 networks in order to provide maximum performance and availability for the system users. Responsibilities/AccountabilitiesCustomer Service -Creates positive...
![KC Installation, LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Solutions Center Technician
2 months ago
Description:
Customer Solutions Center Technician 1
Elevate your career as a Customer Solutions Center Technician 1 at a leading telecommunications provider, where you’ll tackle customer inquiries head-on, master technical challenges, and deliver stellar service experiences that leave customers delighted and loyal. You'll thrive in a fast-paced environment, utilizing your problem-solving prowess and communication finesse to ensure every interaction exceeds expectations.
Description
· Deliver the highest level of customer satisfaction for all incoming support/repair call center traffic with the understanding of being able to handle 70% of issues/requests being reported/submitted without CNOC, Engineering or Service Delivery support.
· Manage the resolution of all voice trouble reports not derived from core, data/internet issue in an 8-7 M-F operational environment.
· Build and preserve supportive working relationships with customers with a customer first attitude. Execute customer voice network troubleshooting, repair and move/add/change support.
· Identify, investigate and resolve chronic voice issues within the customer’s network.
· Provide constructive feedback regarding process improvements to increase internal efficiencies and improve customer experience.
· Increase customer satisfaction by decreasing procedural errors while providing educated and knowledgeable service delivery methods to solve the customer’s problem versus correcting a symptom. Maintain the reduction in service delivery intervals by provisioning voice related services and IP telephony equipment.
· May be asked to work non-traditional work schedules covering 7x24x365 operations if deemed necessary due to weather events and network outages.
· Other duties as assigned.
Duties & Responsibilities
30%:
· Troubleshooting, service restoral of customer supported equipment and services.
· Handle all voice related troubles not derived from core or data/internet issue through first call resolution.
· Provide Tier I support for data/internet/firewall related equipment and products.
30%
· MACD Service Delivery Support – Complete customer requested moves, adds, changes and disconnects of communications related services (voice, data, internet) including ticket creation, switch/equiment provisioning/shipment and billing updates.
· Process all internal MACD requests under $250.00 including those directly from the customer (via phone and/or email).
30%
· Manage inbound and outbound calls in accordance with departmental policies and procedures. Effectively communicate with customers to understand customer needs.
· Create and manage trouble tickets in accordance with departmental policies and procedures.
10%
· Manage and perform special projects as assigned.
Qualifications
Education:
· Associates Degree in Technical Discipline or Equivalent/Related Work Experience
Experience:
· 1 Year of Information Technology, Technical Support, Troubleshooting Experience Required
Key Competencies:
· Strong communication and listening skills a must.
· Must possess the ability to think strategically/analytically in order to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective.
· Must be adaptable while performing well under pressure.
· Ability to take independent action based on technical skills and sound judgement while prioritizing based on need.
· Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
· Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3 and fiber services a must.
· Understanding of IP Telephony protocols a must.
· Understanding of network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within communications industry a must.
Company DescriptionAbout KCI:As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.Company DescriptionAbout KCI:\r
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.