![Pyramid Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Solutions Center Technician I
2 months ago
Immediate need for a talented Customer Solutions Center Technician I / Call Center Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-30472
Pay Range: $18.68 - $20.74/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Execute customer voice network troubleshooting, repair, and move/add/change support
- Identify, investigate, and resolve chronic voice issues within the customer's network.
- Provide constructive feedback regarding process improvements to increase internal efficiencies and improve customer experience.
- 30%: Troubleshooting, service restoral of client-supported equipment and services.
- Handle all voice-related troubles not derived from core or data/internet issues through first-call resolution.
- Provide Tier I support for data/internet/firewall-related equipment and products.
- 30%: MACD Service Delivery Support - Complete customer-requested moves, adds, changes, and disconnects of communications-related services (voice, data, internet) including ticket creation, switch/equipment provisioning/shipment, and billing updates.
- Process all internal MACD requests under $250 including those directly from the customer (via phone and/or email).
- 30%: Manage inbound and outbound calls following departmental policies and procedures. Effectively communicate with customers to understand customer needs.
- Create and manage trouble tickets per departmental policies and procedures.
- 10%: Manage and perform special projects as assigned.
- Education: Associate degree in Technical Discipline or Equivalent/Related work experience
- Experience: 1 year of Information Technology, Technical Support, Troubleshooting
- Strong communication and listening skills are a must.
- Must possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective.
- Must be adaptable while performing well under pressure.
- Ability to take independent action based on technical skills and sound judgment while prioritizing based on need.
- Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
- Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services a MUST.
- Understanding of IP Telephony protocols is a MUST.
- Understanding of Layer 2 and Layer 3 Ethernet services is preferred but not required.
- Understanding SIP, ISUP/SS7 signaling, TDM technology preferred.
- Understanding of managed services is preferred but not required.
- Understanding of network protocols, troubleshooting methodologies equipment testing/provisioning, and/or relatable work experience within the communications industry is a must.
- Top 5 Must-Haves: Great attitude, Great customer service skills, Attention to detail, Ability to learn tech, Ability to be coached.
- Ideally 1 year of experience.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#cha
-
Customer Solutions Center Technician I
5 days ago
Charlotte, United States Pyramid Consulting Full timeImmediate need for a talented Customer Solutions Center Technician I / Call Center Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:24-30472 Pay Range: $18.68 - $20.74/hour. Employee benefits...
-
Customer Support Specialist I
6 days ago
Charlotte, North Carolina, United States Volt Full timeAdvance Your Career with Volt Volt is currently seeking a Customer Service Representative I. In the role of Customer Service Representative I, you will be responsible for: Providing assistance to customers and business partners through phone and email communications.Addressing customer concerns in a composed and professional manner.Identifying, evaluating,...
-
Acute Care Pharmacy Technician I-Certified
3 weeks ago
Charlotte, United States PHO - Presbyterian Medical Center Full timeJob DescriptionJob DescriptionOverviewACUTE CAREPharmacy Technician I - Certified 2nd shiftPotential signing bonus for qualified applicants & locations!Novant Health is seeking a Pharmacy Tech I-Certified 2nd shift, to join our hospital pharmacy team, to deliver optimal medication management across all dimensions of care, every time.Novant Health is an...
-
Acute Care Pharmacy Technician I-Certified
3 weeks ago
Charlotte, United States PHO - Presbyterian Medical Center Full timeJob DescriptionJob DescriptionOverviewACUTE CAREPharmacy Technician I - Certified 2nd shiftPotential signing bonus for qualified applicants & locations!Novant Health is seeking a Pharmacy Tech I-Certified 2nd shift, to join our hospital pharmacy team, to deliver optimal medication management across all dimensions of care, every time.Novant Health is an...
-
Acute Care Pharmacy Technician I-Certified
3 weeks ago
Charlotte, United States PHO - Presbyterian Medical Center Full timeJob DescriptionJob DescriptionOverviewACUTE CAREPharmacy Technician I - CertifiedPotential signing bonus for qualified applicants & locations!Novant Health is seeking a Pharmacy Tech I-Certified, to join our hospital pharmacy team, to deliver optimal medication management across all dimensions of care, every time.Novant Health is an integrated system of...
-
Acute Care Pharmacy Technician I-Certified
3 weeks ago
Charlotte, United States PHO - Presbyterian Medical Center Full timeJob DescriptionJob DescriptionOverviewACUTE CAREPharmacy Technician I - Certified 2nd shiftPotential signing bonus for qualified applicants & locations!Novant Health is seeking a Pharmacy Tech I-Certified, to join our hospital pharmacy team, to deliver optimal medication management across all dimensions of care, every time.Novant Health is an integrated...
-
Maintenance Technician I
6 days ago
Charlotte, North Carolina, United States Compass Group USA Full timePosition: Maintenance Technician I (Full-Time)Company:Compass Group USAJob Overview:We are seeking a dedicated Maintenance Technician I to join our team. This full-time role involves the operation and upkeep of various equipment, including HVAC systems, high-pressure boilers, generators, and steam apparatus. The technician will be responsible for monitoring...
-
Service Technician
2 weeks ago
Charlotte, United States MSS Solutions, LLC Full timeJob DescriptionJob DescriptionAs a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Fire Service Technician/Fire Inspector. If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!A career at...
-
Senior Solutions Architect
5 days ago
Charlotte, United States Linbar Solutions Full timeIf you have interest in this position please send resume in word format, with contact number. 14-0055Senior Solutions ArchitectCity CharlotteState NCDescription Job Purpose: Assist Sales team in technical pre-sales motion in solution selling the for Cisco Data Center Technologies and solutions. ? Job Responsibilities: Provide technical...
-
FLM Technician
1 month ago
Charlotte, United States INSPYR Solutions Full timeTitle: Field Operation Technician Location: Charllotte, NC Duration: 6-month contract to hire Compensation: $28-$33/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: As a Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and...
-
Donor Center Technician
2 months ago
NC-Charlotte, United States GRIFOLS, S.A. Full timetable.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...
-
Customer Experience Associate I
4 days ago
Charlotte, United States Conduent Business Services Full time**Customer Experience Associate I** CAROUSEL_PARAGRAPH * Charlotte, North Carolina * Call Center * 56930 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients...
-
Senior Customer Success Advocate
5 days ago
Charlotte, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Senior Customer Success Advocate
4 days ago
Charlotte, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Charlotte, North Carolina, United States Morris Business Solutions Full timeMorris Business Solutions is recognized as the leading provider of office technology in the Carolinas. Are you an experienced Copier Service Technician with a commitment to technical excellence? We are looking for a Technical Services Manager to oversee our team and ensure exceptional technical support delivery. The ideal candidate will manage a group of...
-
Customer Solution Specialist
3 months ago
Charlotte, United States AMMEGA Full timeJob DescriptionSummary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary...
-
Customer Solution Specialist
3 months ago
Charlotte, United States AMMEGA Full timeSummary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary Responsibilities and...
-
Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full timeJob OverviewWe are seeking a dynamic and enthusiastic individual to fill the role of Customer Service Representative in our HVAC service company. This position is ideal for someone who thrives in a call center environment and may have experience in coordinating service technicians.Key ResponsibilitiesServe as the initial point of contact for customers,...
-
Retail Personal Banker I
4 weeks ago
Charlotte, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Personal Banker I position will provide an exceptional customerexperience by cultivating, maintaining, and enhancing long lasting relationships with existing and...
-
MACD Technician
1 month ago
Charlotte, United States Global Linking Solutions, Inc. (GLS) Full timeJob DescriptionJob DescriptionFounded in 1998, GLS is a managed service provider with a focus on the development of optimized designs to drive security, performance, and savings through managed network solutions.We support over 135,000 globally deployed endpoints from our virtual Network Operations Center (NOC) and Security Defense Center (SOC). Customers...