FLM Technician

Title: Field Operation Technician
Location: Charllotte, NC
Duration: 6-month contract to hire
Compensation: $28-$33/HR
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Job Description:
As a Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on various Nortel, Fujitsu, Alcatel, and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR).

Essential Responsibilities: Provide high-level customer service, ensuring that any escalations or concerns are addressed professionally
Drive to and from customers' business locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc.
Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner
Operate equipment and vehicle in a safe manner
Interact with customers professionally and courteously to ensure that their work orders are completed as requested
Troubleshoot technical issues such as installing cable runs, swapping out cards, installing data circuits for internet connections
Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders
Ensure vehicle, test equipment, and tools are maintained in excellent condition


Qualifications: 1-5 years of previous experience in telecommunications, business installation, and service for electronics and appliances, security, cabling
Ability to test, measure and troubleshoot fiber optic networks
Strong MS Office skills in Word & Excel
A positive, "can-do attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction
Strong communication skills, both written and verbal
Self-Motivated and able to prioritize and organize workloads with little direction


About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitie

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