Customer Care Coordinator

4 weeks ago


Rancho Cordova, United States Capital Staffing Full time
Job DescriptionJob Description

Are you a skilled Project Coordinator with Strong People Skills?

Do you consider yourself very organized and like to take lead on projects?

If so, please submit your resume today for immediate consideration

Pay: $22-$25/hr

Location: Rancho Cordova

Schedule: Monday-Friday 8am-5pm

Essential Functions and Responsibilities:

  • Answer customer service calls and emails promptly and professionally
  • Initiate technical support incidents for system outages
  • Document all customer interactions in CRM / ticketing system
  • Ensure technical support staff follows up with technical issues
  • Ensure support tickets and repairs are complete on time. Communicate status with customers.
  • Coordinate customer installation and service schedules, including arranging subcontractors, submitting required forms, etc.
  • Coordinate between sales, engineering, and production teams to ensure customers are satisfied with product delivery, installation, and support
  • Track orders as they flow through our production, installation, and support processes and ensure each team completes their required tasks
  • Create and maintain schedules
  • Attend meetings and report on project status, customer service issues, etc.
  • Other administrative, organizational, and customer success related tasks as required

Qualifications

Minimum Qualifications:

  • This position requires access to ITAR restricted information (must be a US Person).
  • Experience in a customer support or customer success role
  • Strong communication and organizational skills
  • Proactive problem-solving attitude
  • Experience with customer service software and tools
  • Willing and able to learn first level technical troubleshooting for equipment.

Preferred Qualifications:

  • Bachelor's degree or equivalent experience in a related field
  • Some technical background in computers, IT, or electronics


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