Meeting / Calendar Scheduling Officer Assistant

3 weeks ago


East Hanover, United States Sky Systems, Inc. Full time
Job DescriptionJob Description

Job Title: Room Booking Coordinator
Location: On-site in East Hanover, NJ
Long-term / On-going contract

Summary: We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.

Key Responsibilities:

Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.

Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.

Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate

Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.

Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.

Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.

Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.

Preferred Skills:

Attention to detail and high level of organizational skills

Knowledge of vendor systems, tools, and processes

Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel

Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues

Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle

Coordinate scheduling services to support NBS Global Internal Meeting and Events Team, and the East Hanover Collaboration and Conference Team.

Main resolver for IME requests using centralized request portal ( SNOW )

Progress all IME tickets as required following the IME room booking coordinator SOP

Serve as a central point of contact to global customers providing scheduling guidance via phone, email, etc.

Manage all aspects of the IME room reservation. Reserve the rooms in Outlook via generic mailbox, provide guidance on room availability, approves/declines room reservations.

Secure the customer meeting space based on customer’s requirements a availability

Enter and track initial event information into the IT SharePoint site and input updates as required.

Coordinate any required room changes i.e moves, cancellations, blocks etc.

Escalate room booking issues impacting customers to management as required

Manage, maintain, and update documents and timelines for customer requests.

Collaborate with clients, IT team, A/V team, REFS teams to ensure meeting life cycle

Provide guidance and support to end-users responsible for self-service meetings.

Track and report any issues that resolver groups and or customers are experiencing with the scheduling tools or processes

Collaborate and provide training / guidance to global room booking team as needed

Schedule and run room booking team meeting or any other required collaboration on topic

Assist in process improvement

Provide daily report for USEH event space schedule

Provide relevant reports to management team

Client's Requirements:

Primary Focus:

Experience in the hoteling industry.

Proven ability in booking spaces and managing meeting arrangements using Outlook.

Key Responsibilities:

Work on projects related to booking.

Handle day-to-day events and ensure appropriate space allocation.

Collaborate with customers to meet their space requirements.

Execution:

The role involves ensuring effective execution of booking processes and event management.

A focus on the practical execution of booking-related tasks is crucial.

Additional Considerations:

Familiarity with hotel management programs is beneficial.

Entry-level experience in the industry is acceptable.

Company DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globeCompany DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globe

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