Head of Operations and Sales
3 weeks ago
SUMMARY The Head of Operations and Sales will be a dynamic, experienced and results driven leader to direct our multi-faceted health and wellness facility in El Segundo.
The ideal candidate will be a strategic leader with a passion for health, wellness and longevity; possessing the ability to optimize labor, enhance the customer journey, drive revenue, and ensure operational excellence across all departments. In addition to overseeing day-to-day operations, this position will play a crucial role in fostering collaborations with marketing, sales, and community outreach efforts, as well as ensuring compliance with regulatory requirements and maintaining high standards of cleanliness and maintenance.
We are looking for a visionary leader with a commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships and community engagement.
ESSENTIAL FUNCTIONS
Team Leadership
- Foster a positive and inclusive team culture that promotes collaboration, innovation, and a strong sense of purpose aligned with the company’s mission and values.
- Provide ongoing training, coaching, and professional development opportunities to empower team members to achieve their full potential and contribute to the success of the facility.
- Collaborate with departmental leaders to optimize the customer experience and understand the customer’s needs to provide a frictionless health journey.
- Lead the recruitment and selection process for building a high-performing sales and operations team, including defining job roles, conducting interviews, and making hiring decisions.
- Lead, mentor, and motivate the operations and sales team to achieve individual and store sales targets.
Communications and Collaboration
- Facilitate effective communication and collaboration among team members, departments, and external partners, promoting transparency, trust, and mutual respect.
- Conduct regular team meetings, huddles, and brainstorming sessions to foster idea sharing, problem-solving, and cross-functional collaboration on key initiatives.
- Encourage open feedback channels, constructive discussions, and a culture of learning and feedback to drive innovation and continuous improvement across the organization.
Sales Strategy and Performance
- Ensure efficient and effective sales processes and workflows to streamline operations and enhance customer experience.
- Develop and execute community-centric sales strategies, engaging local residents and businesses to build a strong and supportive network.
- Collaborate with the marketing lead to develop and implement sales strategies tailored to the individual targets in the South Bay and surrounding area. These will include B2C and B2B opportunities.
- Identify key market segments and develop targeted sales strategies to capture new customers and drive revenue growth.
- Use market data and community knowledge to deploy the sales team in targeted segments while tracking results and adjusting regularly.
- Focus strategies to maximize membership sales revenue with emphasizing personalized sales approaches tailored to individual needs.
- Plan and execute promotional sales events and campaigns to attract new members/guests and enhance retention rates, incorporating personalized sales messaging and experiences.
- Work with Sales Lead to develop KPIs to monitor sales metrics and performance indicators to evaluate team and individual performance.
- Implement CRM software or other tools to streamline sales workflows, track customer interactions, and analyze sales data for actionable insights.
- Analyze sales data and generate regular reports to evaluate progress and identify areas for improvement, leveraging insights to refine personalized sales strategies
Member Experience and Relationship Management
- Ensure exceptional member experiences by fostering a culture of personalized service and attention to detail, guiding the operations and sales team to customize a la carte offerings based on individual goals.
- Build and maintain strong relationships with current and prospective members and guests ensuring their needs are met and expectations exceeded through personalized sales interactions.
Operations Management
- Oversee the day-to-day operations of the facility, ensuring it is well-maintained, clean, and safe for customers, team members, and visitors.
- Develop and implement operational protocols, safety procedures, and emergency response plans to mitigate risks and ensure regulatory compliance.
- Coordinate with facility management vendors, contractors, and service providers to schedule maintenance, repairs, and upgrades as needed, optimizing operational efficiency and cost-effectiveness.
- Own the safety and security of the facility as the point of contact for all access control and security tools.
- Analyze operational workflows, identify inefficiencies, and streamline processes to improve productivity, improve customer experience, and enhance overall operational efficiency.
- Implement labor management principles, continuous improvement methodologies, and operational best practices to optimize resource allocation, minimize waste, and maximize output.
Financial Management and Budgeting
- Develop and manage operations and sales budgets, allocating resources effectively to optimize productivity and ROI.
- Collaborate with the finance team to develop accurate forecasts and opportunities to optimize the mix of business.
- Develop and manage budgets for sales, marketing, operations, and other key areas, ensuring alignment with revenue targets and profitability goals.
- Monitor financial performance through regular analysis of key metrics, such as customer acquisition cost, lifetime value, labor management, inventory control, and return on investment (ROI).
- Identify opportunities for cost optimization, revenue maximization, and investment in growth initiatives, presenting financial reports and recommendations to stakeholders.
Compliance and Regulatory Oversight
- Ensure compliance with industry regulations, data privacy laws, and ethical standards relevant to the health and wellness industry, maintaining a high level of integrity and transparency.
- Implement best practices for data security, customer confidentiality, and risk management, safeguarding the startup's reputation and customer trust.
- Stay updated on regulatory changes, industry standards, and certification requirements, guiding the startup's compliance efforts and risk mitigation strategies.
-
Head of Fitness Operations
2 weeks ago
El Segundo, United States Love.Life Full timeJob DescriptionJob DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and...
-
Nike Well Collective El Segundo
1 week ago
El Segundo, United States Nike, Inc. Full timeThe annual base salary for this position ranges from $66,300.00 to $112,700.00. Actual salary will vary based on a candidate's location, qualifications, skills and experience. Information about benefits can be found here. The future of Nike has never Store Manager, Head Coach, Manager, Coach, Operations, Sales Associate
-
Brand Analyst
1 week ago
El Segundo, United States L Oreal USA Full timePOSITION TITLE: Sales AnalystREPORTS TO: Sr. Manager- AccountsPRIMARY LOCATION: El Segundo, CAPOSITION SUMMARY:This position is within the sales team at NYX Professional Makeup supporting the Head Office in El Segundo, CA in Los Angeles County in a hybrid office environment capitalizing on the best of both worlds. The Sales Analyst is crucial in accelerating...
-
Medspa Sales Coordinator
2 weeks ago
El Segundo, United States Formosi Inc Full timeAre you a master of PR with a flair for all things beautiful and wellness-oriented? If so, we've got the perfect opportunity for you at Formosi, the trendiest PR marketing agency in the business. We're on the hunt for a talented and imaginative individual to join our team as a Beauty and Wellness PR Extraordinaire. About Us: At Formosi, we're not just a PR...
-
Medspa Sales Coordinator
4 weeks ago
El Segundo, United States Formosi Full timeJob DescriptionJob DescriptionAre you a master of PR with a flair for all things beautiful and wellness-oriented? If so, we've got the perfect opportunity for you at Formosi, the trendiest PR marketing agency in the business. We're on the hunt for a talented and imaginative individual to join our team as a Beauty and Wellness PR Extraordinaire.About...
-
Sales Leader
3 weeks ago
El Segundo, United States Love.Life Full timeJob DescriptionJob DescriptionSUMMARY The Sales Leader will be a dynamic and results driven Sales Leader to direct our El Segundo sales team in driving membership sales and purchases of medical, fitness and wellness services. The Sales Leader will possess a strong background in sales management, have exceptional leadership skills and have a deep...
-
NIKE WELL COLLECTIVE EL SEGUNDO
7 days ago
El Segundo, CA, United States Nike Full timeNike - JobID: R-27964 [Store Manager] As a Head Coach at Nike, you'll: Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals; Maintain operational standards; Manage financial budget including labor costs and overall expenses; Develop strategies to maximize role of store...
-
Inside Sales Representative
4 weeks ago
El Segundo, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Inside Sales Representative
4 weeks ago
El Segundo, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
El Segundo, United States KARL STORZ Full timeAt KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day. **Location**:El Segundo, CA, US, 90245 **Company**:KARL STORZ Endoscopy-America, Inc. **Pay Range**:$111,200 - $189,850 **ID #**:3121 **Job...
-
Sales Associate
2 days ago
El Segundo, United States CV3 Financial Services Full timeDescription: CV3 Financial Services provides financing for non-owner-occupied investment properties, providing flexible loan solutions combined with the experience our customers can trust. CV3 is more than just a lender. We partner with our customers to accelerate real estate opportunities and are invested in their success. We leverage the best technology...
-
Head of SOC Reporting
4 days ago
El Segundo, CA, United States Apollo Global Management Full timePosition OverviewApollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing...
-
English Sales
4 weeks ago
El Segundo, CA, United States SPECTRUM Full timeSells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. Actively and consistently support all efforts to simplify and enhance the customer experience Meets established objectives relative to monthly sales goals and increased sales volume...
-
Marketing and Sales Lead
2 weeks ago
El Dorado, United States HR Partners Full timeCompany: Butler Electric Cooperative Job Title: Marketing & Sales Lead Job Classification: Non-exempt, Full-time Reporting Relationship: Chief Operating Officer Primary Accountability: The Marketing and Sales Lead ensures that all sales, marketing, online, social media & print advertising initiatives improve company sales and brand awareness. The ideal sales...
-
Manager Licensing, Global Publishing
3 weeks ago
El Segundo, California, United States Mattel Full timeJob Description The Opportunity: The Licensing Manager will lead the licensed publishing business for US and Canada. This role will work with new and existing licensees to develop and grow the licensed publishing plan for all Mattel brands. This role will also work with the Head of Global Publishing to drive the sales of the vertical program. This role...
-
Supervisor, Operations
4 weeks ago
El Segundo, CA, United States SPECTRUM Full timeAverage target compensation of $100K + uncapped incentives” Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers. Responsible for meeting and exceeding budgeted headcount and sales goals. A...
-
El Monte, United States California Department of Education Full timeRequirements / Qualifications Required/Qualifications: Licensed Educational Substitute Vendor.Services Requested: A non-teaching credential rate plus a surcharge percentage of the Daily Wage for each day of request. Job Summary Job Summary Nature of Service: To provide access to post and manage requests for substitute Early Head Start teaching staff...
-
El Monte, United States California Department of Education Full timeRequirements / Qualifications Required/Qualifications: Licensed Mental Health Therapist. Services Requested: Not to exceed 39 days working a full-day per school year. Job Summary Job Summary Nature of Service: To provide mental health services by a Therapist to 0-3-year-old students and families enrolled in the Early Head Start home-based and...
-
EARLY HEAD START REGISTERED NURSE
3 weeks ago
El Monte, CA 91731, USA, United States California Department of Education Full timeRequirements / QualificationsRequired/Qualifications: Licensed Registered Nurse. Services Requested: Not to exceed 666 hours per school year.Job SummaryJob SummaryNature of Service: To serve as the Health Content Expert for Early Head Start home-based and center-based students to review health documents, health histories and provide staff training. To act as...
-
Senior Human Resources Business Partner
1 week ago
El Segundo, United States Addison Group Full timeSenior HRBP Opening! (4 Days Remote/ 1 Day On-site) Are you looking for a full-time position where you will receive company and colleague support, training, and competitive compensation? You're in the right place! We are looking for a Senior HRBP. Apply today! Hours: Monday-Friday 8:00am-5:00pm Pay : $60-70/hr Location: El Segundo, CA REQUIREMENTS:...
