Supervisor, Operations
1 month ago
Average target compensation of $100K + uncapped incentives”
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
Responsible for meeting and exceeding budgeted headcount and sales goals.
A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
Recruit, interview, hire, and train Residential Connectivity Sales staff.
Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
Work allocated will consist of approximately 60% fieldwork and 40% office work.
Coach to and follow Charter’s Sales Process.
Communicate territory assignments to Residential Connectivity Sales Specialists.
Monitor the payroll process and ensure timely and accurate approval of all commission payments.
Handle employee relation issues, including performance appraisals, coaching, and training.
Completes administrative tasks related to all sales activities and ensures their team does the same.
Ability to read, write, speak and understand the English Language.
Possess strong technical and computer skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Must be able to work non-traditional work hours such as evenings and weekends
Bachelor´s degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years
~2+ years of Outside Sales or related work experience.
Knowledge of Direct Sales practices
Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
~ Sales Supervisory experience preferred - 0.Field and Office environment
~ Outside field environment with exposure to inclement weather
~ Travel as required
~#A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
In addition, this position has a commission earnings target starting at $57,600 .
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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