Customer Account Representative
3 weeks ago
Customer Account Representative
Pay Rate: $24 - $30 hourly compensation.
Location: Sussex, WI
Hours: Monday - Friday, 7:30am-4pm
Play a critical role as a Customer Account Representative with a leader in the tool and die metal stamping industry for a manufacturing company that provides customers with innovative and world-class solutions that prides itself on quality, timeliness, and service, in Sussex, WI.
This role supports sales goals by providing excellent customer service and maintaining relationships with existing accounts. Apply today to reserve your path to success with The Reserves Network.
Responsibilities:
- Accurately process customer orders, profiles, pricing and maintain records.
- Create and distribute shipping documents daily.
- Support sales with past-due accounts and deduction management.
- Serve as the main point of contact for designated accounts.
- Handle customer concerns and develop solutions.
- Participate in team meetings and special projects.
Requirements:
- Associate’s degree with five years of customer service experience, or equivalent.
- Must have understanding of manufacturing processes, scheduling, and shipping
- Proficiency in MS Office (Excel, Word, Outlook).
- Strong communication, problem-solving, and decision-making skills.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work independently and in a team setting.
Benefits and Perks:
- Health insurance, dental, vision
- Exceptional Benefits
- Paid vacations
- 401K plan company matching.
- Paid Holiday’s after 30 days
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