Hotel Front Desk Supervisor

2 months ago


Miami Beach, United States Vensure Employer Services Full time
Job DescriptionJob Description

We are seeking for a FRONT DESK SUPERVISOR,

Responsible for the management of all aspects of the Front Desk functions, in accordance with resort standards. The Front Office Shift Supervisor is also responsible for controlling access to, conducting physical inspections of and monitoring surveillance cameras located at the facilities.

 

Essential Duties and Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Ensure security of guest room access.
  • Review previous night's no-shows, verify and ensure billing of such.
  • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked” guests.
  • Audit surrounding area resorts daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations.
  • Document pertinent information in department logs.
  • Complete all paperwork and closing duties.
  • Review status of assignments and any follow-up action with on-coming Supervisor.

Qualifications

  • High school graduate or equivalent vocational training certificate, some college.
  • Previous experience in cashiering.
  • Minimum two years experience as a Front Desk Agent, preferably a 3-4 star style resort.
  • Fluency in English both verbal and non-verbal.
  • Compute basic arithmetic.
  • Familiarity with yield management.
  • Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Ascertain departmental training needs and provide such training.
  • Direct performance of staff and follow up with corrections when needed.
  • Input and access information in property management system/computers/ system.
  • Fluency in a second language, preferably Spanish desirable.
  • Certification in CPR desirable.
Company DescriptionAbout Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Vensure and its service providers collectively have more than $60 Billion in annual payroll processed, over 2.62 million worksite employees served. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.comCompany DescriptionAbout Us\r
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Vensure and its service providers collectively have more than $60 Billion in annual payroll processed, over 2.62 million worksite employees served. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
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