Front Desk Supervisor

7 months ago

Miramar Beach, United States Hotel Effie Sandestin Autograph Collection Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

Hotel Effie Sandestin Autograph Collection....Mirmar Beach, Florida

Overview:

Come join one of the newest properties to the Marriott Bonvoy's Autograph Collection. Hotel Effie joins the brands unique portfolio of diverse and dynamic properties, Exactly Like Nothing Else.

The Hotel Effie Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk by Highgate Hotel & Hotel Effie standards.
  • Maintain proper operation of the PBX console to include utilizing Zingle and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review and understand all emails. Familiarize yourself with all glitch guests.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups.?
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Know of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Always use proper two-way radio etiquette when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Work directly with housekeeping to ensure room readiness for arrivals and completion of guest requests.
  • Respond to all guests requests, problems, complaints, and/or accidents presented at the Front Desk or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner.? Follow up to ensure guest satisfaction.
  • Properly train all Front Desk staff on all systems / policies and procedures.
  • Performs other duties as requested by the Manager.
  • Develop employee morale and ensure training of Guest Services personnel
  • Maintain a clean work area.
Qualifications:
  • Always maintain a warm and friendly demeanor. Supervise all team members in their respective roles at the Front Office.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel-required meetings and training.
  • Maintain regular attendance in compliance with Highgate Hotel & Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel & Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain the confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Flexible and long hours are sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during the entire shift.
  • Clock in and out for their scheduled shifts promptly and departs property until the next scheduled shift
  • College coursework in related fields is helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.

  • Supervisor Front Desk

    2 weeks ago

    Virginia Beach, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise the Front Office daily operations. Assist Front Desk, Supervisor, Management, Hotel

  • Supervisor Front Desk

    3 weeks ago

    Virginia Beach, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise the Front Office daily operations. Assist Front Desk, Supervisor, Management, Hotel Learn More

  • Seasonal Supervisor Front Desk

    1 month ago

    Myrtle Beach, United States Hilton Grand Vacations Full time

    As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: This position serves as Front Office Supervisor and Front Desk, Seasonal, Supervisor, Office Supervisor, Accounts Payable, Hotel

  • Front Desk Supervisor

    8 months ago

    Miami Beach, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer

  • Front Desk Agent Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Davidson Hospitality Group Full time

    The Front Desk Agent Supervisor plays a crucial role in maintaining the highest level of customer satisfaction and ensuring seamless hotel operations. As a key member of our front desk team, you will oversee daily front desk activities, manage staff, and handle guest inquiries and concerns.**Job Description:**We are looking for a highly organized and...

  • Front Desk Supervisor

    1 month ago

    Clearwater Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    1 month ago

    Avila Beach, United States Martin Resorts Full time

    As a Front Desk Supervisor, you will oversee front desk staff to insure a smooth and efficient operation. You are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. The Front Desk Supervisor strives for success...

  • Front Desk Supervisor

    2 months ago

    Jensen Beach, United States Hutchinson Shores Beach Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of a Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience,our Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Front Desk Supervisor Leader

    1 week ago

    Redondo Beach, California, United States Lodging Dynamics Full time

    Job Summary:We are seeking an experienced Front Desk Supervisor to lead our team at the Homewood Suites Redondo Beach. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent customer service skills.The ideal candidate will have a Bachelor's degree in Hospitality or a related field and at least 1 year of...

  • Front Desk Supervisor

    4 days ago

    Sunny Isles Beach, Florida, United States Sunny International Management Llc Full time

    We are seeking an experienced Front Desk Supervisor to join our team at our beautiful resort Condo/Hotel in Sunny Isles Beach, Florida. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest billing.You will be working closely...

  • Assistant Front Desk Supervisor

    2 weeks ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    We are seeking a highly motivated and organized Assistant Front Desk Supervisor to join our team at The Gates South Beach. In this role, you will be responsible for supporting the front office manager in overseeing the daily activities of the front desk, ensuring seamless guest experiences.Key Responsibilities:Assist in managing front office operations,...

  • Front Desk Supervisor

    2 weeks ago

    Myrtle Beach, United States Bluegreen Resorts Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately!* Compensation: starting at $18.00/hour* Schedule: Full-Time; Flexible Scheduled required* Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577Be part of a team committed to creating lasting vacation memories!...

  • Front Desk Supervisor

    4 weeks ago

    Myrtle Beach, United States Bluegreen Resorts Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! * Compensation: starting at $18.00/hour * Schedule: Full-Time; Flexible Scheduled required * Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577 Be part of a team committed to creating lasting vacation memories!...

  • Front Desk Supervisor

    2 months ago

    Palm Beach Gardens, United States Campbell Property Management Full time

    Job Description The Front Desk Supervisor plays a crucial role in delivering exceptional hospitality and service to residents and guests. This position requires a friendly and professional demeanor, strong communication skills, and the ability to manage multiple tasks efficiently. The Front Desk Supervisor will be responsible for overseeing the front desk...

  • Front Desk Supervisor

    2 months ago

    Myrtle Beach, United States Bluegreen Vacations Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: starting at $18.00/hour Schedule: Full-Time; Flexible Scheduled required Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577 Be part of a team committed to creating lasting vacation memories! #PowerOfVacation ...

  • Supervisor Front Desk

    2 weeks ago

    Virginia Beach, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! What will I be doing? As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: * Supervise the Front Office daily operations. * Assist guests with...

  • Front Desk Supervisor

    4 weeks ago

    Miami Beach, Florida, United States Loews Hotels, LLC Full time

    We are seeking a highly skilled Front Desk Supervisor to join our team at Loews Hotels, LLC.Job OverviewThis is an exciting opportunity for a seasoned professional to take on a leadership role in our Guest Services department. As a Front Desk Supervisor, you will be responsible for ensuring seamless guest experiences from arrival to departure. You will lead...

  • Front Desk Supervisor

    4 months ago

    Myrtle Beach, United States DoubleTree Resort by Hilton Myrtle Beach Oceanfront Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Supervisor

    4 weeks ago

    Myrtle Beach, United States Bluegreen Vacations Corporation Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: starting at $18.00/hourSchedule: Full-Time; Flexible Scheduled required Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577Be part of a team committed to creating lasting vacation memories! #PowerOfVacation BENEFITS...

  • PM Front Desk Supervisor

    2 months ago

    Delray Beach, United States KOLTER HOSPITALITY GROUP Full time

    Job DetailsJob Location Hyatt Place Delray Beach - Delray Beach, FL Position Type Full Time Salary Range $17.00 - $17.00 Hourly Travel Percentage None Job Shift Any Job Category Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment...