Front Desk Supervisor
6 months ago
Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
- Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
- Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
- Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard.
- Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
- Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
- Manager on Duty (MOD) in absence of Front Office Manager
- Turns in all lost and found items and all guest room keys.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to management.
- Reports accidents, injuries, near-misses, property damage or loss to management.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by management.Knowledge, Skills & Abilities
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Two years combined prior front desk and supervisor experience.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.Physical Demands
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Standing 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Source: Hospitality Online
-
Front Desk Supervisor
7 months ago
Miami Beach, United States HEI Hotels & Resorts Full timeAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer
-
Front Desk Supervisor
4 weeks ago
Miami Beach, Florida, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth hotel operation. This role involves assisting the Front Desk Manager and/or General Manager, as well as maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General Manager in ensuring a high level of guest...
-
Front Desk Supervisor
2 months ago
Miami Beach, United States KW Property Management & Consulting Full timeAcquires and maintains current knowledge client's community documents, policies, and procedures. Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it's residents, their gu Supervisor, Front Desk, Management, Property Management, Staff, Property
-
Front Desk Supervisor
2 months ago
Miami Beach, United States Marriott Hotels & Resorts Full timeComplete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to r Supervisor, Front Desk, Reservations, Management, Hotel
-
Front Desk Supervisor
4 months ago
Miami, United States Elwyn Full timeOversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets a Front Desk, Supervisor, Property Manager, Customer Service, Skills, Management, Healthcare
-
Front Desk Supervisor
4 weeks ago
Miami, United States Shaner Hotel Group Full timeHotel Front Office Management Role **Job Summary:** We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hilton Aventura Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...
-
Front Desk Supervisor
4 weeks ago
North Miami Beach, Florida, United States FirstService Residential Florida Full timeJob OverviewAs a Front Desk Supervisor, you will be responsible for overseeing all Front Desk staff and ensuring the smooth operation of the building's front desk. This role requires strong communication, customer service, and organizational skills, as well as the ability to work independently and make decisions in a fast-paced...
-
Front Desk Supervisor
1 month ago
Miami Beach, United States Moxy South Beach Full timeOpportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
-
Overnight Front Desk Supervisor
1 month ago
North Miami Beach, United States Noble House Sol Miami Full timeWE ARE - Sol Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEE - Nkitchen, a bar, beach access and pool service. We are excited to welcome a new Overnight Front Desk Superviso Front Desk, Supervisor, Overnight, Hotel, PBX Operator
-
Front Desk Supervisor
4 weeks ago
Miami, United States TB ISLE RESORT LP Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at TB ISLE RESORT LP. The successful candidate will be responsible for supervising the Front Desk staff, ensuring excellent guest service, and maximizing room revenue and occupancy.Key ResponsibilitiesSupervise and train Front Desk staff to provide exceptional...
-
Front Desk Supervisor
4 weeks ago
Miami, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Front Desk Manager in overseeing the...
-
Front Desk Supervisor
2 months ago
Miami, United States TB ISLE RESORT LP Full timeJob DetailsJob Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL Job Category Hospitality - Hotel Description Scope of the Position The Front Desk Supervisor is responsible for assisting Front Office Management to supervise the Front Desk staff to ensure excellent guest service while providing attentive courteous and efficient service to all...
-
Front Desk Supervisor
2 months ago
Miami, United States AC Hotel Miami Brickell Full timeDescriptionWe are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
-
Front Desk Supervisor
4 weeks ago
Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob SummaryAt Le Meridien Dania Beach at Fort Lauderdale Airport, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs. Your role will involve processing guest requests, managing front desk...
-
Front Desk Supervisor
4 weeks ago
Miami Beach, Florida, United States Marriott Full timeJob SummaryAs a Front Desk Supervisor at Marriott International, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProcess guest...
-
Front Desk Supervisor
4 weeks ago
Miami, Florida, United States Dua Miami Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service and ensuring a seamless guest experience at Dua Miami. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.Key Responsibilities:Assist the Front Desk Manager in overseeing the front...
-
Front Desk Supervisor
2 months ago
Panama City Beach, United States Sugar Sands Beachfront Hotel Full timeBy the Sea Resorts is seeking an experienced Front Desk Supervisor. Description of the Role: The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk and providing exceptional customer service to our guests. This position involves overseeing the front desk staff, managing guest inquiries and requests, and...
-
Front Desk Supervisor
1 week ago
Miami, United States Sfenta Full timeAt Florida ENT Associates, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career...
-
Hotel Front Desk Supervisor
4 weeks ago
Miami, Florida, United States JW Marriott Marquis Miami Full timeJob OverviewAs a key member of our team, the Overnight Hotel Front Desk Supervisor plays a vital role in ensuring seamless guest experiences at JW Marriott Marquis Miami. This dynamic role requires a strong communicator, problem solver, and team player who can effectively manage front desk operations, lead by example, and foster a culture of excellence.Key...
-
Overnight Front Desk Supervisor
2 months ago
North Miami Beach, United States Sole Miami, a Noble House Resort Full timeWE ARE Sol Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Overnight Front Desk Supervisor to our Sunny Isles staff. OUR CULTURE | Individual Distinction, Collective Soul People who best fit our culture...