Service and Operations Manager

4 weeks ago

Bloomington, United States Simplicity Group Holdings Full time
Job DescriptionJob Description

Position Title: Service and Operations Manager

Reports to: EVP, Simplicity Wealth

Department: Simplicity Wealth Operations

Location: Bloomington, MN, In-office

Classification: Full-time / Exempt

Summary / Job Objective:

The Service and Operations Manager will assume a leadership and managerial role on the Simplicity Wealth Operations Team.

Essential Job Functions:

The Service and Operations Manager will be responsible for the supervision and oversight of the entire Operations Team. This person will also work alongside the team processing service requests and day-to-day operations requests from the Wealth business.

Primary Responsibilities:

· Lead and mentor a high-performing operations team, providing guidance, professional development opportunities, and fostering a culture of accountability and excellence.

· Develop and execute a comprehensive operational strategy aligned with company objectives, integrating best practices, and fostering a culture of continuous improvement.

· Collaborate cross-functionally with finance, compliance, technology, and business development teams to align operational initiatives with broader company goals.

· Deliver training to new and existing advisors and staff on our proprietary systems as it relates to

operations, and as needed, communicate procedures, documentation requirements and

account processing methodologies to these advisors and their staff.

· Process client service or investment operations requests, including account set-up, account

transfer, money-movement, trade request cases, maintenance and general administrative

duties.

· Continually evaluate day-to-day operational activities to identify process improvement opportunities.

Management Responsibilities:

· The Service and Operations Manager will work closely with the Simplicity Wealth Leadership Team to ensure the team is properly staffed and adequately resourced to support the business.

· The Service and Operations Manager will conduct periodic performance evaluations and elevate this information to the Simplicity Wealth Leadership Team.

· The Service and Operations Manager will identify key business opportunities and/or operational deficiencies and work alongside Simplicity Wealth Leadership to implement agreed upon solutions.

Qualifications:

· Bachelor’s degree or equivalent work experience.

· 5+ Years of industry experience (RIA or TAMP).

· 5+ years of custodial experience (TD Ameritrade, Schwab, Pershing, or Fidelity).

· A minimum of 2 years in either client service, client account management, investment operations.

· A minimum of 2 years in a leadership or managerial role.

Core Competencies:

· Excellent client service skills.

· Strong interpersonal skills with the ability to develop value-added relationships with clients.

· Highly organized with strong attention to detail.

· Excellent prioritization, multi-tasking and problem-solving skills.

· Detailed follow-up and follow-through capabilities.

Compensation & Benefits:

Compensation (based on experience)

· Annual Salary: $75,000 to $85,000

· This is an Exempt position.

· Annual performance bonus target: 10%

Benefits

· Employee benefits (medical, dental, vision, life insurance, other)

· 401k with employer match

· Paid Time Off

· Free Parking

Location: 3600 American Boulevard West, 7th Floor, Bloomington 55431 / this role is an in-office position

Company DescriptionHeadquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity
Group”) is a financial holding company in the independent financial services sector that specializes in the
distribution of retirement and financial planning products. Simplicity Group partners with insurance and
investment professionals to help provide consumers with guaranteed income and life insurance products,
wealth accumulation strategies, disability and long-term care protection in support of a holistic financial
strategy.

Through its vast distribution network, Simplicity Group has assisted with the placement of more than $10
billion of insurance financial assets and has $10 billion of assets under management and advisement as
of Q3 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its
distribution partners expand their businesses. It is also focused on growing by acquisition. Simplicity
Group has over 1,000 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the
leading San Francisco-based financial and tech-enabled services private equity firms and by its operating
Partners, who help drive Simplicity Group’s day-to-day business.

For more information, please visit simplicitygroup.com.Company DescriptionHeadquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity\r
Group”) is a financial holding company in the independent financial services sector that specializes in the\r
distribution of retirement and financial planning products. Simplicity Group partners with insurance and\r
investment professionals to help provide consumers with guaranteed income and life insurance products,\r
wealth accumulation strategies, disability and long-term care protection in support of a holistic financial\r
strategy. \r
\r
Through its vast distribution network, Simplicity Group has assisted with the placement of more than $10\r
billion of insurance financial assets and has $10 billion of assets under management and advisement as\r
of Q3 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its\r
distribution partners expand their businesses. It is also focused on growing by acquisition. Simplicity\r
Group has over 1,000 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the\r
leading San Francisco-based financial and tech-enabled services private equity firms and by its operating\r
Partners, who help drive Simplicity Group’s day-to-day business.\r
\r
For more information, please visit simplicitygroup.com.

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