Technical Client Service Representative

2 months ago

Farmington, United States NeverBlue IT Full time
Job DescriptionJob Description

Are you looking to enter the Technology Industry? Do you believe that your hard work will produce amazing results and rewards? Do you love helping people and exceeding their expectations? 

NeverBlue IT has the career for you. We are a family owned Company that focuses on taking care of our staff and clients. We offer top benefits and compensation once you have proven yourself. 

We are seeking Technical Client Service Representatives who enjoy a team environment, working in the field with multiple clients, and have experience in any one of the following:

- Customer Service Excellence

- Desktop Support

- Virtualization

- Microsoft Server, SQL, Exchange

- Project Management

- Process Improvement

- Security

Extensive knowledge not necessary, but great customer service skills and a desire to establish a long term career are a must. We are willing to train the right candidate who has basic knowledge in any of these areas, but has a strong desire to learn and has top notch people skills. If you have technical experience, and are looking for unlimited earning potential – send us your resume with salary requirements.

 

SUCCESSFUL CANDIDATES SHOULD HAVE:

  • Excellent verbal and written communication skills, within all levels of an organization
  • Excellent interpersonal skills
  • Excellent organizational skills and attention to detail
  • Ability to think critically, independently and apply resolutions to technical issues

SUCCESSFUL CANDIDATES SHOULD BE ABLE TO:

  • Maintain a professional demeanor with our clients.
  • Resolve problems and address requests promptly and courteously.
  • Provide superior client service by communicating via phone, email and on-site.
  • Perform follow up check of clients' satisfaction level and perform additional follow up as needed to ensure clients’ continued business.
  • Effectively perform various technical support functions not limited to:
    • Troubleshooting technical issues
    • Perform proactive general maintenance on all equipment and resolve potential risks
    • Communicate updates to the client as you and your team resolve issues
    • Identify and escalate any potential critical problems to management team
  • Document resolutions for common issues to be utilized by other members of the client support team, and assist coworkers as needed.
  • Maintain regular contact with your team to obtain information and/or to resolve issues.
  • Attend and participate in team meetings, prepared to discuss issues, make recommendations, and brainstorm ideas to better support clients and processes.
Company DescriptionNeverBlueIT specializes in computer and network support, and offers a full range of IT services to our customers. We have cultivated a work environment that focuses on teamwork, embraces change, and provides leadership opportunities to every team member. Our corporate office is located in Orlando, Florida and Farmington, Michigan.Company DescriptionNeverBlueIT specializes in computer and network support, and offers a full range of IT services to our customers. We have cultivated a work environment that focuses on teamwork, embraces change, and provides leadership opportunities to every team member. Our corporate office is located in Orlando, Florida and Farmington, Michigan.

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