![The Pam McCarthy Agency, Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
- Sam's Club Membership
- PTO including Birthday Day off with pay
- 401K
- Opportunity for Advancement
- Bonus Opportunities
- Lunch-staff meetings
- Swag items
Job Overview
The Pam McCarthy Agency of American Family Insurance is seeking a dedicated Customer Service Representative to join our team in Farmington, MN. At The Pam McCarthy Agency, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.
As a Customer Service Representative, you will be the first point of contact for clients, assisting with quotes, offering coverages and/or policies to prevent gaps in coverage. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.
If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, our agency wants to meet you
Requirements
- Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.
- Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.
- Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
- Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
- Tech Proficiency: Basic computer skills and familiarity with office software applications.
- MN Insurance Licensing: Successfully complete and pass MN State Property/Casualty and Life Licensing prior to start date.
- Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
- Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
- Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.
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