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Service Coordinator

2 months ago

Centennial, United States Visionaire Partners Full time
Job DescriptionJob Description

Service Coordinator
In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator you will also be responsible for dispatching work orders in iCare as required for scheduling of planned maintenance and service for a team of six technicians.

RESPONSIBILITIES:

  • Handles incoming customer calls, service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required.
  • Scheduling of planned maintenance and service.
  • Completes Service Agreement work orders as required.
  • Monitors and follows up on subcontractor pricing; processes and approves invoicing.
  • Administers the check in/checkout process of Technicians in and advises Supervisors of any missing/late Technicians.
  • Enter work orders purchase orders and processes orders.
  • Procures Parts/Materials for service work orders.
  • Provides Service Quotes to customers with the assistance of the Service Supervisor.
  • Customer satisfaction follow up and call back
  • Administers Spectrum maintenance,adding new sites, adding flags and modifying customer site changes.
  • Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training.

This is a 6 month contract-to-hire position. This position is in office 5 days a week monday - friday. Flex work hours (8-5). This is an excellent opportunity to get your foot in the door with a large and growing company Fantastic culture, office, and benefits, including a Wellness Program, 401K Matching Plan, and Tuition reimbursement.