Customer Service Representative

4 weeks ago

Pawtucket, United States IMS People Full time
Job DescriptionJob Description

Job Title: Customer Service Representative
Location: Remote in RI, MA, CT
Duration: 03 Months on W2.

Job Description
Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Customer Service Representative to join our team You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.

A day in the life of a Pulse Representative
• Ability to effectively communicate with collectors via telephone, email, and online chat
• Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
• Ability to effectively manage multi support systems
• Maintain an in-depth knowledge of all products and processes.
• Identify and accurately call out potential trends and consumer concerns.
• Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
• SAP knowledge a plus

What you’ll bring
• Excellent Customer Service Skills
• Proven leadership skills
• Ability to work with a high degree of accuracy and attention to detail
• Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
• Strong technical aptitude and knowledge of PC and Mac
• Ambitious with ability to prioritize strong organizational and time management skills
• Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
• Ability to accurately assess the entire situation to make an informed decision
• Minimum of 3-years in a contact center environment preferred
• Associates degree preferred or a combination of some college and equivalent work experience.
• Knowledge of Microsoft Office Suite applications
• Bi-lingual/multi-lingual in French Canadian or Spanish a plus

Required Education
Associates degree preferred or a combination of some college and equivalent work experience.
Required Years of Experience
• Minimum of 3-years in a contact center environment preferred
• Associates degree preferred or a combination of some college and equivalent work experience.
• Knowledge of Microsoft Office Suite applications
• Bi-lingual/multi-lingual in French Canadian or Spanish a plus experience

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