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Customer Service Representative

2 months ago

Pawtucket, Rhode Island, United States TalentBurst Full time

About the Role:

TalentBurst is seeking a highly skilled Customer Service Representative to join our team. As a Consumer Care Specialist, you will be responsible for handling a broad range of customer inquiries and issues in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service through various contact methods, including phone, email, and chat.
  • Accurately document customer issues and concerns while providing solutions and support.
  • Work under the direction of the Consumer Care Manager to ensure seamless customer experience.
  • Develop strong relationships with customers to build trust and loyalty.
  • Stay up-to-date on company products and services to provide informed support.

Requirements:

  • Excellent customer service skills with a strong focus on empathy and problem-solving.
  • Proven leadership skills with the ability to motivate and guide a team.
  • Ability to work with a high degree of accuracy and attention to detail.
  • Strong technical aptitude with knowledge of PC and Mac systems.
  • Ambitious with a strong ability to prioritize tasks and manage time effectively.
  • Ability to work effectively in a fast-paced environment with a high volume of customer inquiries.
  • Minimum of 3 years of experience in a contact center environment.
  • Knowledge of Microsoft Office Suite applications.
  • Bilingual or multilingual skills in French Canadian or Spanish a plus.

Education:

Associate's degree preferred or a combination of some college and equivalent work experience.