Customer Service Representative

2 weeks ago

Jacksonville, United States Air Van, Full time
Job DescriptionJob Description

As a Customer Service Representative, you will provide support and expertise to the transportation department. You will also serve customers by providing service information and resolving issues. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move forward toward completion.

Customer Service Representative Responsibilities:

  • Ensure accurate and timely data entry into our operating systems.
  • Verify information by comparing data entry to original source, calculating/verifying results, and proofreading and rechecking requirements.
  • Ensure all customers' standard operating procedures and customer profiles are followed and updated.
  • Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment. Ensure documents are sent to customer in a timely manner.
  • Make recommendations regarding transportation and routing and assist to meet customer requirements.
  • Gather, sort, and file documents and information.
  • Compile and submit accurate, regular, and timely reports as requested. Respond to emails and requests (internal and external) in a timely manner.
  • Resolve service problems by clarifying the customer complaint, determining the cause of the issue, selecting/explaining the best resolution, expediting corrective actions/adjustments, and following up to ensure complete resolution.
  • Comply at all times with regulations. This includes internal policies and standard operating procedures (SOPs) as well as external government regulations or customer’s policies / requirements.
  • Answer phone calls and questions regarding product or service, and/or direct customers to the appropriate contact
  • Train others in areas of proficiency or expertise
  • Perform other duties as assigned.

 

Customer Service Representative Requirements:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate.
  • Good computer skills (Excel, Word, PowerPoint)
  • Ability to stoop, bend, crouch, twist, and lift up to 25 pounds.
  • Capacity to read, analyze, and interpret general business correspondence, technical/product information, policies/procedures, and/or government regulations.
  • Strong customer service skills and the ability to proactively resolve issues.
  • Solid ability to multitask with exceptional organizational skills.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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