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Customer Service Representative

4 months ago

Jacksonville, United States Genuine Parts Company Full time

Motion, an industrial distribution company leader is looking for a Customer Service Representative to work in our Jacksonville Branch we are seeking top talent like you to increase and maintain our current customers.

At Motion we take care of our people and their families We offer flexibility, as well as an excellent benefits package and a whole lot more With options for healthcare coverage, 401(k) with a match, tuition reimbursement, generous PTO and visible career paths to name just a few. We are looking for a Customer Service Representative to increase sales within current customer base while offering excellent customer service and product knowledge.

JOB DUTIES:
•Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
•Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
•Offers new product information
•Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
•Orders items to ensure appropriate inventory levels are maintained for customers.
•May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
•Determines the most cost-effective shipping method for customer orders.
•Partners with Account Representatives to ensure customer satisfaction.
•Expedites backorders.
•May handle customer returns.
•Performs other duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
•Reliability, organization, and attention to detail required.
•Strong communication skills including written, verbal, and listening.
•Ability to multi-task and time management skills required.
•Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
•Product knowledge

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