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Customer Service Representative

3 months ago

Jacksonville, United States Merryround Full time

Job Title: Customer Service Representative

Location: Jacksonville, FL

Company: Merryround

 

About Us: Merryround is a dynamic and innovative interior design firm with offices across the United States, including Jacksonville. We specialize in creating unique, functional, and aesthetically pleasing spaces for both residential and commercial clients. Our projects range from luxurious homes to cutting-edge office spaces, and everything in between. With a focus on creativity, quality, and client satisfaction, we strive to exceed expectations and deliver extraordinary designs.

 

Position Overview: We are seeking a dedicated and personable Customer Service Representative to join our team in Jacksonville. The ideal candidate will be the primary point of contact for our clients, providing exceptional service and support. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

 

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person promptly and professionally.
  • Provide detailed information about our services and products.
  • Resolve customer issues and complaints with patience and efficiency.
  • Process orders, forms, applications, and requests.
  • Maintain and update customer records in our database.
  • Follow up with clients to ensure their satisfaction and address any ongoing needs.
  • Collaborate with other departments to resolve complex customer issues.
  • Keep abreast of company products, services, and policies to provide accurate information to customers.

Qualifications:

  • High school diploma or equivalent; additional qualifications in Customer Service or related field is a plus.
  • Proven experience as a Customer Service Representative or in a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in MS Office (Word, Excel, Outlook) and customer service software.
  • Friendly and professional demeanor with a customer service orientation.
  • Ability to manage multiple tasks and prioritize effectively.
  • Patience and empathy when dealing with challenging situations.

What We Offer:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive work environment where diversity is celebrated.
  • Convenient location in Jacksonville with easy access to transportation.

How to Apply: If you are a motivated individual with a passion for providing exceptional customer service and would like to join our team as a Customer Service Representative, please submit your resume detailing your relevant experience. Join us at Merryround and be part of a team dedicated to excellence and growth