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Customer Service Representative
6 days ago
This is a remote position.
Visam Technologies is a premier provider of innovative Information Technology solutions and resources.
We also provide you with the opportunity to enhance your skills through comprehensive technical training programs and CBTs on latest technologies.
We are always looking for qualified people to join our team. If you are interested in employment opportunities at Visam Technologies
Visam Technologies is an Equal Opportunity Employer.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Benefits
*401(k) 6% employer match
*10 days paid leave
*Flexible work schedule
*Dependent Care Account
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