Current jobs related to Client Service Representative - Lake Forest - Olson Superior Plumbing
-
Client Services Representative
1 month ago
Lake Forest, United States PrideStaff Full time $20 - $23Job DescriptionJob DescriptionClient Services Representative needed for a company in Foothill Ranch that provides medical insurance services to medical providers, clients and patients.Temporary to hire position. Pay is $20-23/hr, depending on experience plus a competitive employee benefits package. Hours are Monday - Friday, 7:00 AM - 4:00 PM.(Please note:...
-
Client Services Representative
3 weeks ago
Lake Forest, California, United States PrideStaff Full timeJob SummaryPrideStaff is seeking a highly skilled Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional customer service to clients, policyholders, and healthcare providers.Key Responsibilities:Collaborate with clients, policyholders, and healthcare providers to resolve medical...
-
Client Service Representative
4 weeks ago
Lake Forest, California, United States OSG Full timeJob DescriptionJob Summary:OSG is a leading provider of customer engagement and payment solutions. We are seeking a talented individual for our Client Care Representative role to support and facilitate our growth and expansion of services.Key Responsibilities:Support clients with daily requests and complex projects.Assist with routing and assigning incoming...
-
Client Service Representative
2 weeks ago
Lake Forest, California, United States Banfield Pet Hospital Full timeJob SummaryThe Client Service Coordinator is a vital role at Banfield Pet Hospital, responsible for driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.Key ResponsibilitiesRecruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client...
-
Client Service Representative
3 weeks ago
Lake Forest, California, United States OSG Full timeJob DescriptionJob Summary:OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for...
-
Client Care Representative
2 weeks ago
Lake Forest, United States OSG Inc Full timeNOTE: THIS POSITION WILL BE ON-SITE Client Care RepresentativeJob Type: Full-Time (8:30 AM - 5:30 PM) Location: Lake Forest, CA Company Overview OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our...
-
Client Care Representative
4 weeks ago
Lake Forest, United States OSG Full time $45,000 - $55,000Job DescriptionJob DescriptionNOTE: THIS POSITION WILL BE ON-SITE Client Care RepresentativeJob Type: Full-Time (8:30 AM – 5:30 PM) Location: Lake Forest, CACompany OverviewOSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable...
-
Client Service Representative
2 weeks ago
Crystal Lake, Illinois, United States Banfield Full timeJob SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the well-being of our furry patients.Key ResponsibilitiesProvide top-notch client service, ensuring a...
-
Client Service Representative
2 weeks ago
Crystal Lake, Illinois, United States Banfield Full timeJob SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the well-being of our furry patients.Key ResponsibilitiesProvide top-notch client service, ensuring a...
-
Client Services Representative
4 weeks ago
Salt Lake, Utah, United States Mountain America Credit Union Full timePosition Overview:As a Client Services Representative, you will play a crucial role in supporting the Wealth Advisors at Mountain America Investment Services. Your primary responsibilities will include:Communication: Answering incoming calls and addressing client inquiries with professionalism.Appointment Management: Scheduling meetings between clients and...
-
Customer Service Representative
2 weeks ago
Lake Forest, Illinois, United States TEKsystems Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer...
-
Client Service Representative
1 week ago
Crystal Lake, Illinois, United States Banfield Full timeJob SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in delivering exceptional client service and ensuring the well-being of our furry patients.Key ResponsibilitiesProvide top-notch client service, ensuring a...
-
Client Services Representative
5 days ago
Lake Mary, Florida, United States Paylocity Full timeJob Title: Client Services RepresentativePaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce.The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and...
-
Client Services Representative
4 weeks ago
Salt Lake, Utah, United States Phish Heads Inc Full timePosition: Client Services RepresentativeRequired ExperienceWe welcome applications and conduct interviews during our designated hours.Phish Heads Inc prioritizes a healthy work-life balance for our team members. We guarantee two days off each week and maintain a closure on Sundays and Mondays to ensure our employees have ample time to recharge.
-
Client Services Representative
2 days ago
Salt Lake, Utah, United States eTeam Full timeJob Title: PWM Client Implementation CW Analyst SLCJob Location: Salt Lake City, UTJob Duration: 06 Months + Possible extensionPay rate: $20 an hour on W2Reason: Vacant PositionDepartment: PWM COB TransformationJob Category: OperationsAbout the RoleWe are seeking a skilled Client Services Representative to join our PWM Client Implementation team. As a key...
-
Veterinary Client Service Representative
2 weeks ago
Salt Lake, Utah, United States VCA Animal Hospitals Full timeClient Service RepresentativeWe are seeking an experienced Client Service Representative to play a vital role in delivering exceptional service to our clients and their pets.Key Responsibilities:Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Schedule and confirm...
-
Customer Service Representative
3 weeks ago
Lake Forest, Illinois, United States 1-800-Flowers Family of Brands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at 1-800-Flowers Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
3 weeks ago
Lake Forest, Illinois, United States 1-800-Flowers Family of Brands Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at 1-800-Flowers Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...
-
Veterinary Client Service Representative
2 weeks ago
Salt Lake, Utah, United States VCA Animal Hospitals Full timeClient Service RepresentativeWe are seeking an experienced Client Service Representative to play a vital role in delivering exceptional service to our clients and their pets.Key Responsibilities:Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Schedule and confirm...
-
Client Services Representative
3 weeks ago
Lake Mary, Florida, United States Paylocity Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Services Representative to join our team at Paylocity. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and support to our business clients.Key ResponsibilitiesResolve payroll and HR system issues in a timely and professional...
Client Service Representative
4 months ago
JOB DESCRIPTION
Olson Superior Plumbing is in search of an experienced and driven Client Service Representative (CSR) to join their expanding plumbing business. This role requires exceptional customer service skills, strong organizational abilities, and, ideally, prior plumbing industry experience. The CSR will play a vital role in delivering top-notch customer service, arranging appointments, and communication between both the Office and Field departments. A successful candidate will be able to aptly address customer inquiries, offer timely solutions, and efficiently manage technician scheduling. Effective communication and relationship-building skills are crucial, along with a foundational grasp of plumbing to troubleshoot and resolve customer concerns. The role demands adept multitasking, prioritization amidst competing deadlines, and the ability to foster both customer and technician relationships.
Job Qualifications:
- Proven ability to value and prioritize honesty and integrity
- High school diploma or equivalent
- Exceptional customer service skills
- Professional phone etiquette
- Excellent verbal and written communication skills
- Ability to multitask in a fast paced environment
- Proven history of exceptional organizational skills and attention to detail
- Strong problem solving skills
- Ability to work independently as well as part of a team
- Knowledge of Google Workspace (Google Doc, Google Sheets, Gmail)
Job Duties:
Customer Service
- Respond to customer inquiries via phone, email, or other channels in a timely and friendly manner, following the PRESSPLAY principles
- Manage customer concerns and work to resolve them efficiently and effectively
- Follow up on customer inquiries and ensure resolution of customer issues
- Update customers on the status of their orders/service requests
- Coordinate with other departments when necessary to resolve customer issues
Scheduling and Dispatch
- Make outbound calls to new leads to provide quotes and or schedule appointments
- Optimize the service schedule by assigning jobs to technicians based on skill sets and availability
- Track and update job information in the HouseCall Pro system
- Maintain accurate records of customer interactions within the HouseCall Pro System
Administrative
- Accurately record data within the CSR Call Log
- Regularly call receivables with the end goal of collecting payment
- Regularly deposit payments from customers
- File invoices and receipts provided by the plumbing department
- Front office maintenance, including, but not limited to keeping the front office space clean, tidy and stocked with all the necessary supplies
Other
- Meet/Fulfill the identified CSR Key Performance Indicators listed below
- Maintain a 90% average on the PRESS PLAY Evaluations
- Positively impact the team’s Active Lead Call Log Percentage
- Maintain an 80% Booking Percentage average
- Positively impact the team’s Missed Call Percentage
- Prioritize honesty and integrity when completing any work on behalf of Olson Superior Plumbing
- Uphold Olson Superior Plumbing’s Mission to provide each and every customer with the very highest quality and caliber of responsive customer service, combined with our unique technical expertise so that proactive word of mouth referrals becomes one of our most valuable business assets
- Excel in Olson Superior Plumbing’s Five Core Competencies
- Put the Customer First
- Work Well with Others
- Achieve Results
- Lead Courageously
- Develop Continuously
- Must be able to sit for long periods of time
- Must be able to work varying shifts including days, nights, and weekends
- Other assigned duties as directed by management
Applicants for positions are subject to a new hire drug screen & background check. We are a Drug-Free Workplace.
Equal Employment Opportunity
Olson Superior Plumbing is committed to an equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In California, the following also are a protected class: race, color, religion, sex, age, disability, AIDS/HIV status, national origin, status as a cardholder for medicinal marijuana, and genetic test results.
Company DescriptionOlson Superior Plumbing is a rapidly growing Southern California plumbing company, specializing in residential and light commercial services, re-pipes, tenant improvements and new construction. At Olson Superior, we are more than just plumbers; we are compassionate problem solvers. Our mission is to provide superior quality at competitive prices, ensuring our customers' needs are met when they need us most. As a people-driven community, our ultimate goal is not just to make a living, but to make a difference.Company DescriptionOlson Superior Plumbing is a rapidly growing Southern California plumbing company, specializing in residential and light commercial services, re-pipes, tenant improvements and new construction. At Olson Superior, we are more than just plumbers; we are compassionate problem solvers. Our mission is to provide superior quality at competitive prices, ensuring our customers' needs are met when they need us most. As a people-driven community, our ultimate goal is not just to make a living, but to make a difference.