Floor Manager
3 weeks ago
The Floor Manager is responsible for overseeing all front-of-house operations to ensure a seamless dining experience for guests. This role involves supervising and coordinating staff, maintaining a clean and organized environment, and addressing customer concerns. The Floor Manager will collaborate closely with kitchen staff and the restaurant's general manager to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
- Supervise and coordinate all front-of-house activities, ensuring smooth service and guest satisfaction.
- Train, manage, and motivate staff to deliver high-quality customer service.
- Monitor and maintain the cleanliness and organization of the dining area, bar, and restrooms.
- Oversee reservations, seating assignments, and waitlist management.
- Address customer concerns and feedback in a professional and timely manner.
- Collaborate with kitchen staff to ensure timely and accurate food delivery.
- Monitor and maintain inventory levels for front-of-house supplies.
- Implement and enforce restaurant policies and procedures.
- Assist in scheduling staff and managing payroll.
- Conduct performance evaluations and provide feedback for staff development.
- Coordinate with the restaurant general manager on operational improvements and customer service initiatives.
- Ensure compliance with health and safety regulations.
- Handle cash management, including processing payments and balancing registers.
- Assist in developing and implementing promotional activities and marketing initiatives.
- Stay informed on industry trends and participate in training and development activities.
Qualifications:
- Proven experience in a supervisory role in the hospitality or restaurant industry.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of health and safety regulations.
- Ability to handle cash management and basic accounting tasks.
- Strong organizational and multitasking skills.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
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