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Operations Manager

1 month ago

Princeton, United States Koala Insulation of Mercer & Middlesex Counties Full time
Job DescriptionJob Description

Job Summary

At Koala Insulation of Mercer & Middlesex Counties, we are looking for a professional, hands-on Operations Manager to lead, plan and oversee our daily operations. Koala Insulation is a nationwide insulation contractor providing high-quality insulation services to homeowners, contractors, and property owners. To learn more, visit www.koalainsulation.com.

This role is part of the Leadership Team, and it involves working with the Owner/Executive in hiring the rest of the crew including selecting candidates, conducting interviews, and making off­ers of employment.

The Operations Manager will be involved in the day-to-day operation of the business including insulation removal and installation, as well as ensuring that vehicles and equipment are maintained and operated safely. This position will also handle customer care and complaints to ensure customer satisfaction.

Management Responsibilities

1. Hires, trains, and coaches/mentors new employees.

2. Organizes and oversees the schedules and work of assigned staff.

3. Conducts performance evaluations that are timely and constructive.

4. Handles conflict resolution, discipline, and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities

1. Plans and organizes daily activities related to service and operations.

2. Measures productivity by analyzing performance data, financial data, and activity reports.

3. Ensures all vehicles and rigs are properly maintained and in good working order.

4. Determines labor and scheduling needs to meet service and operations goals.

5. Manages budgets and forecasts for operations unit.

6. Purchases materials, plan inventory, and oversee warehouse efficiency and safety.

7. Performs high quality insulation removal and installation as needed and inspects jobs upon completion.

8. Enforces Koala Insulation operations manual and policies.

9. Ensures that all legally required documents are kept up to date.

10. Provides continuous improvement of customer service, quality, efficiency, and safety.

11. Performs other related duties as required.

Required Skills/Abilities

1. Excellent managerial, leadership, and supervisory skills.

2. Prior knowledge of operations management.

3. Ability to interpret financial data as needed to set service goals.

4. Excellent organizational skills and attention to detail.

5. Excellent written and verbal communication skills.

6. Proficient in Microsoft Office Suite or similar software.

7. Experience using a CRM preferred.

Education and Experience

  • Minimum 3 years of experience in insulation industry required.
  • Previous experience of managing a team required.
  • Bachelor’s degree in Business Management, Project Management, or related field preferred, but not required.

Physical Requirements

  • Prolonged periods of walking, standing, and sitting.
  • Must be able to access and navigate the jobsite.
  • Working environment may be subject to high temperatures, confined spaces, and heights.
  • Must be able to lift 50 pounds.

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