Manager, Ecommerce Operations
1 month ago
About Us**:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
**About the Role**:
The Offer Manager position within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron's, MarketWatch, and Financial News. This role will liaise directly with our Marketing, Product and Tech teams to ensure a seamless checkout experience for our flagship publications.
You Will:
Successfully launching new products, offers and ecommerce flows to improve the customer experience. You'll develop OMRs (offer maintenance requests) and BRDs (business requirement documents) for new offers and processes, while working in close partnership with technology to translate into customer facing requirements.
- You will create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications, implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience, and execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets
- You will partner with a QA manager to manage the timelines, UAT, goals for testing, align on measurable KPIs, and create test plans
- You will partner with cross-functional business units for new pricing plans and testing requests, iIncluding a streamlined intake process and project management of implementation from beginning to end
- You will analyze existing processes for improvement, identify opportunities to drive KPIs, and automate manual processes
- You will partner with your manager to create and optimize processes and timelines
- You will manage a team of offer managers to provide mentorship, create a gold standard of operational excellence, and manage knowledge transfer
You Have:
- 7+ years experience in eCommerce with an ability to understand APIs and databases
- 7+ years of experience leading, mentoring, and influencing team members; building and maintaining working relationships across departments within an organization to ensure success.
- Led with operational rigor, set standards for operational excellence with clearly defined project workflows
- Detailed understanding of end-to-end eCommerce processes including: website infrastructure, content management, operations, and customer facing functionality
- Experience with ATG. ATG is a browser-based interface that allows operations to create marketing offers and products
- HTML skills required
- Bachelor's degree required.
**Our Benefits**
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
**EEO/AA/M/F/Disabled/Vets**.
Business Area: Dow Jones - CMO - Marketing
Job Category: Project/Program Management
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 41934
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