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Privacy Operations Manager

3 months ago

Princeton, United States Educational Testing Service (ETS) Full time
Job DescriptionJob Description

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

As a Privacy Operations Manager, your primary responsibility will be to oversee and manage the operational aspects of ETS Privacy Program. You will play a crucial role in ensuring compliance with privacy regulations, developing, and implementing privacy policies and procedures, and managing privacy-related incidents. Your role involves collaborating with cross-functional teams to integrate privacy considerations into business processes and technologies.

PRIMARY RESPONSIBILITIES

  • Assess, revise, and maintain the standards, procedures, and business rules that operationalize ETS's Privacy Policy and Privacy Notice.
  • Manage the Data Subject Request process and internal escalations.
  • Conduct Privacy Impact Assessment, as assigned.
  • Develop and maintain an incident response plan for privacy breaches and incidents.
  • Coordinate and lead incident response activities, including investigation, containment, notification, and remediation.
  • Assist in the maintenance of data and technology maps.
  • Develop and deliver privacy training programs for employees to increase awareness and understanding of privacy requirements and best practices.
  • Provide ongoing support and guidance to employees on privacy-related matters.
  • Assist in the development and execution of audit and monitoring activities.
  • Assist in the maintenance of ISO certifications, as needed.
  • Assist with responses to regulatory inquiries, complaints, or disputes.
  • Lead Privacy working groups and project teams, as needed.
  • Maintain a solid understanding of Privacy regulations and practical knowledge of the operations of a functional privacy program.
  • Monitor changes in privacy laws and regulations and ensure organizational compliance.

#LI-MM1



  • A minimum of five (5) years of prior experience developing, implementing, or working within an established privacy program in a complex business environment.
  • Bachelor's degree is required. A designation or certification in Privacy or Privacy Program management.
  • CIPM/CIPP certification is preferred.
  • Prior experience delivering training and awareness programs.
  • Demonstrable experience leading teams or influencing laterally
  • Ability to develop interpersonal relationships and advise and influence at all levels and across business units and functional business areas.
  • In-depth knowledge of privacy laws and regulations, such as GDPR, CCPA, and other regional privacy requirements.
  • Project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
  • A sense of urgency with an ability to multitask and prioritize.
  • Attention to detail and a commitment to maintaining the highest standards of data privacy and protection.
  • Excellent Excel, PowerPoint and SharePoint skills.

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.