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Operations & Customer Service Specialist

2 months ago

Saint Louis, United States Concept Machine Full time
Job DescriptionJob Description


Job Summary:

itpstyli LLC, a subsidiary of Concept Machine, provides aftermarket consumables for North American manufacturers that utilize industrial metrology within their quality control department. The Operations & Customer Service Specialist is responsible for the day-to-day operations of the business unit.

Primary Responsibilities:

  • Provide and oversee product and technical sales support for inbound customer inquiries via phone and email.
  • Respond to customer requests for quote for standard and customized product solutions.
  • Provide and oversee the entire order fulfillment process from customer requests including shipping, receiving, and inventory management.
  • Execute vendor purchasing.

Experience & Education:

Previous experience in customer service with a technical bend is preferred. Other experience in any or some of the areas described above is required. BS/BA degree in any discipline and/or a strong and relevant work experience is required.

Qualifications & Skills:

  • Strong verbal and written communication skills
  • General understanding of business operations and best practices
  • Desire to learn and engage in the technical product detail
  • Excellent attention to detail and time management
  • Proficiency in computer applications including Microsoft Office, QuickBooks, ACT CRM or similar accounting and database applications
  • Strong interpersonal skills and outgoing nature to support effective collaboration with others
  • Motivated to learn and pursue continuous improvement for the business and personal benefit
  • Embrace change and possess the ability to adapt