Customer Service Order Entry

2 weeks ago


Vista, United States Elite HR Staffing Full time
Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Data Entry representative. In this role, you will be responsible for providing exceptional customer service and accurately entering data into our systems. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide product information and assist customers with placing orders
- Upsell products and services to maximize sales opportunities
- Enter customer information and order details into our database with speed and accuracy
- Analyze customer data to identify trends and make recommendations for improvement
- Conduct outbound calls to follow up on customer inquiries or resolve any issues
- Maintain a high level of phone etiquette and professionalism at all times

-Provide timely and accurate information in response to incoming dealer and distributor requests

for product information and location of dealers

-Abides by set payment terms

- Process orders /service requests for warrantied and non-warrantied products according to established department policies and procedures.

-Provide feedback to the proper functional areas within the company on all product failures and damage

-Work with others to ensure we are meeting and exceeding our customers’ expectations

-Communicates with customers in a professional and timely manner on issues such as orders, back orders, shipment specifications, cost/quotes, special pricing, billing terms and other essential ordering matters

-Answer non-technical customer service calls and provide backup phone support for all income calls

-Able to utilize phone/email/fax to communicate with customers

-Responsible for keeping accurate records of documents in an organized manner and maintain an organized filing system

-Analyze pricing and parts numbers for accuracy on all orders

Experience:
- Previous experience in customer service or data entry is preferred
- Bilingual proficiency in Spanish is a plus
- Strong data entry skills with a high level of accuracy
- Ability to communicate effectively in both written and verbal forms
- Experience with knowledge of inland/ocean freight forwarding procedures including booking and other terms
- Ability to analyze data and identify areas for improvement

-Able to identify and resolve complex problems

-Able to identify documents such as procedures manuals spreadsheets, understand business reports, access the internet, and create professional documents.

- Good math and Comprehension skills in Business, or related field is desirable.

If you are looking for an exciting opportunity to join a dynamic team, please submit your application todayCompany DescriptionOUR MISSION
Our mission is to become the leader in superior staffing services. We want to be known as a unique force in the industry with elite results. Passion comes from the desire to give every single associate the opportunity to not only provide but create security for their families. It is our large business mentality but small business interaction that allows us to have the reputation we have in our community. Maintaining a positive reputation in the eyes of our customers and employees is top priority.

MORE THAN JUST A STAFFING AGENCY
We take pride in ensuring that every candidate is matched with the right employer. We specialize in administrative, industrial, pallet repair, manufacturing, logistics, retail, and sales. Our experience and technological advancements allows us to find the top candidates in each industry.Company DescriptionOUR MISSION\r
Our mission is to become the leader in superior staffing services. We want to be known as a unique force in the industry with elite results. Passion comes from the desire to give every single associate the opportunity to not only provide but create security for their families. It is our large business mentality but small business interaction that allows us to have the reputation we have in our community. Maintaining a positive reputation in the eyes of our customers and employees is top priority.\r
\r
MORE THAN JUST A STAFFING AGENCY\r
We take pride in ensuring that every candidate is matched with the right employer. We specialize in administrative, industrial, pallet repair, manufacturing, logistics, retail, and sales. Our experience and technological advancements allows us to find the top candidates in each industry.
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