Hotel Customer Service Agent

Found in: beBee jobs US - 1 week ago


Buena Vista, United States Department Of The Army Full time
Summary

Serves as a customer service agent at a lodging property having in excess of 399 rooms.



Duties
  • Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
  • Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
  • Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
  • Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
  • Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
  • Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
  • Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
  • Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
  • Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

  • lead hotel customer service agent

    Found in: beBee jobs US - 1 week ago


    Buena Vista, United States Department Of The Army Full time

    Summary Serves as a Lead customer service agent at a lodging property having in excess of 399 rooms. DutiesAs working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager's directives and plans are communicated and followed and provides status and information...


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