lead hotel customer service agent
Found in: beBee jobs US - 1 week ago
Serves as a Lead customer service agent at a lodging property having in excess of 399 rooms.
Duties
- As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.
- Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.
- Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
- As working leader: Warmly welcomes and interacts with arriving guests and visitors.
- Checks in and out guests in support of the front desk reception service on an as needed basis.
- Assigns guest room, accepts payment, gives receipt and room keys.
- Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund.
- Cashes travelers and personal checks and secures credit card authorizations.
- Sells hotel services such as tickets for events and shows.
- Provides information on the various hotel services, programs, offerings, and local points of interest.
- Answers guest inquiries on the general lodging layout, parking, and room features.
- Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
- Performs all related clerical tasks associated with the above functions.
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Hotel Customer Service Agent
Found in: beBee jobs US - 1 week ago
Buena Vista, United States Department Of The Army Full timeSummary Serves as a customer service agent at a lodging property having in excess of 399 rooms. DutiesServes as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. Serves as the hotel representative welcoming and interacting with guests,...
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CUSTOMER SERVICE LEAD
Found in: Careerbuilder One Red US C2 - 1 week ago
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