Operations Manager

3 weeks ago

Los Angeles, United States Legal Soft Full time
Job DescriptionJob Description

Job Title: Operations Manager

Location: Woodland Hills, CA

About Us:

MedVirtual is at the forefront of healthcare staffing services, offering top-notch medical virtual assistants that handle everything from administrative and receptionist tasks, scribing, medical billing, and revenue cycle management. We leverage a dynamic team of professionals, including external virtual assistants, to ensure our operations are efficient, effective, and client-focused.

Position Overview:

We are seeking a highly motivated and skilled Operations Manager to oversee our operations across multiple departments including recruiting, training, and external VA management. The ideal candidate will bring a wealth of experience in medical billing, revenue cycle management, or clinical operations. Alternatively, proven account management expertise in healthcare or related fields will be considered valuable. This role demands a keen analytic mindset and proficiency in HubSpot, aimed at enhancing our operational excellence and client satisfaction. The successful candidate will also be experienced in setting and maintaining operations-related KPIs to monitor and drive the success of our organizational processes.

Key Responsibilities:

  • Manage day-to-day operations across various departments such as recruiting, training, and external VA coordination.

  • Develop and implement strategies to optimize operational efficiency, focusing on continuous improvement in processes and performance.

  • Collaborate with department heads to ensure seamless integration of operations and alignment with overall business objectives.

  • Oversee the recruitment and training processes to build and maintain a high-performing team.

  • Manage and strengthen relationships with external virtual assistants, ensuring high-quality service delivery.

  • Utilize analytics to assess operational performance, identify trends, and make data-driven decisions for improvement.

  • Ensure compliance with healthcare industry standards and regulations, particularly in medical billing and revenue cycle management.

  • Utilize HubSpot for CRM and operational management, ensuring optimal use of its features to support business needs.

Qualifications:

  • Proven experience in operational management within healthcare, ideally with exposure to medical billing, revenue cycle management, or clinical operations.

  • Alternatively, significant experience in account management within or outside the medical field, with a demonstrated ability to manage and improve operational processes.

  • Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights.

  • Proficiency in HubSpot, with a thorough understanding of its applications in operational and CRM contexts.

  • Excellent leadership and communication skills, capable of motivating teams and fostering a collaborative work environment.

  • Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.

What We Offer:

  • A dynamic and supportive work environment in a rapidly growing company.

  • The opportunity to make a significant impact in improving healthcare operations and patient outcomes.

  • Competitive salary and benefits package, commensurate with experience and qualifications.

 

 

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